Compare Olark and Help.com Live Chat - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Olark or Help.com Live Chat?

Help.com Live Chat is more expensive to implement (TCO) than Olark, and Olark is rated higher (91/100) than Help.com Live Chat (25/100). Olark offers users more features (3) than Help.com Live Chat (0). There is a clear winner in this case and it is Olark!

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Olark Vs. Help.com

Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis. We build slick software (and climb Redwoods) Formally launched in August of 2009, we receiv...

Help.com: At Help.com, our team of customer service and technology experts is building the next generation of customer service software. Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of the companies’ rapid growth, they were quickly outgrowing the small business...

Who is more expensive? Olark or Help.com Live Chat?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Olark and Help.com Live Chat.

Olark price starts at $29 per seat/month , On a scale between 1 to 10 Olark is rated 2, which is much lower than the average cost of Chat software. Help.com Live Chat price starts at $80 per user/month , When comparing Help.com Live Chat to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Olark cost is around the same cost of Help.com Live Chat.

Which software includes more/better features?

We've compared Olark Vs. Help.com Live Chat based on some of the most important and required Chat features.

Olark: Data Import/Export, Basic Reports, Online Customer Support.

Help.com Live Chat: We are still working to collect the list of features for Help.com Live Chat.

Target customer size

Olark is suitable for startup marketers, small companies and companies providing online services. Customers of the software include businesses of all sizes and a diverse range of types.