Compare Pure Chat and Help.com Live Chat - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pure Chat or Help.com Live Chat?

Help.com Live Chat is more expensive to implement (TCO) than Pure Chat, and Pure Chat is rated higher (90/100) than Help.com Live Chat (25/100).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pure Chat, Inc. Vs. Help.com

Pure Chat, Inc.: Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once--instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuiti...

Help.com: At Help.com, our team of customer service and technology experts is building the next generation of customer service software. Help.com was founded as the result of the scaling challenges that our founder and our lead investor faced as they grew their companies. As part of the companies’ rapid growth, they were quickly outgrowing the small business...

Who is more expensive? Pure Chat or Help.com Live Chat?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pure Chat and Help.com Live Chat.

Pure Chat price starts at $39 per month , On a scale between 1 to 10 Pure Chat is rated 2, which is much lower than the average cost of Chat software. Help.com Live Chat price starts at $80 per user/month , When comparing Help.com Live Chat to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Pure Chat cost is around the same cost of Help.com Live Chat.

Which software includes more/better features?

We've compared Pure Chat Vs. Help.com Live Chat based on some of the most important and required Chat features.

Pure Chat: We are still working to collect the list of features for Pure Chat.

Help.com Live Chat: We are still working to collect the list of features for Help.com Live Chat.

Target customer size

The software is a most viable solution for small and medium sized businesses. Customers of the software include businesses of all sizes and a diverse range of types.