Compare inContact Hosted Call Center and CenterWare Inbound - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - inContact Hosted Call Center or CenterWare Inbound?

CenterWare Inbound is more expensive to implement (TCO) than inContact Hosted Call Center, and CenterWare Inbound is rated higher (91/100) than inContact Hosted Call Center (80/100). inContact Hosted Call Center offers users more features (8) than CenterWare Inbound (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

inContact Vs. Nuxiba Technologies

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Who is more expensive? inContact Hosted Call Center or CenterWare Inbound?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact Hosted Call Center and CenterWare Inbound.

inContact Hosted Call Center price starts at $100 per user/month , On a scale between 1 to 10 inContact Hosted Call Center Software is rated 2, which is much lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 inContact Hosted Call Center Software is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: CenterWare Inbound is more expensive than inContact Hosted Call Center.

Which software includes more/better features?

We've compared inContact Hosted Call Center Vs. CenterWare Inbound based on some of the most important and required Call Center features.

inContact Hosted Call Center: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting, Social Analytics, Social Customer Care, WYSIWYG App Builder.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Target customer size

inContact offers scalable solutions to companies of any size. and CenterWare Inbound's target customer size include: Medium and large size businesses.