Compare Infinity Call Tracking and Parakeet - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Infinity Call Tracking or Parakeet?

Infinity Call Tracking is more expensive to implement (TCO) than Parakeet, and Parakeet is rated higher (84/100) than Infinity Call Tracking (75/100). Parakeet offers users more features (5) than Infinity Call Tracking (0). There is a clear winner in this case and it is Parakeet!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Infinity Tracking Vs. Parakeet Communications

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.

Who is more expensive? Infinity Call Tracking or Parakeet?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Infinity Call Tracking and Parakeet.

Infinity Call Tracking price starts at $199 per month , On a scale between 1 to 10 Infinity Call Tracking is rated 6, which is similar to the average cost of Call Center software. Parakeet price starts at $15 per user/month , When comparing Parakeet to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Infinity Call Tracking is more expensive than Parakeet.

Which software includes more/better features?

We've compared Infinity Call Tracking Vs. Parakeet based on some of the most important and required Call Center features.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Infinity Call Tracking's typical customers include: Small, medium and large size businesses, and Parakeet's target customer size include: Small, medium and large size businesses.