Compare Integria IMS Vs. Zendesk

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Integria IMS Vs. Zendesk - Oct 10, 2018

Integria IMS

0 reviews
(0/5)

Starting from $102 Per month

Integria IMS is a complete ITSSM suite; a help desk software which is simple, powerful and easy to use. It includes an automated inventory, which is controlled from a single interface. It speeds up processes, r

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Categories: Help Desk.

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Zendesk Specifications

Name: Zendesk
Company: Zendesk
Address Zendesk Inc, 989 Market St, San Francisco, CA
Website:Zendesk
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas, Customer service
Platforms: Desktop, Mobile, Cloud

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Integria IMS: 0 Features

We are working to collect the list of features

Zendesk: 8 Features

Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal

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Integria IMS Review
Updated: Feb 15, 2018

Integria IMS is a complete ITSSM suite; a help desk software which is simple, powerful and easy to use. It includes an automated inventory, which is controlled from a single interface. It speeds up processes, reducing management time and costs for your projects. Thanks to its custom reports, you’ll be kept up-to-date and can easily keep an eye on management and service quality, all in real time.

Integria IMS Average Rating

This software product is not yet rated

Integria IMS Typical Customers

Small business, Medium business, Large business

Read more - Integria IMS

Zendesk Review
Updated: Oct 10, 2018

Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. It is the creation of a company of the same name founded in 2007.

The company Zendesk inc. was founded by Morten Primdahl, Alexander Aghassipour and Mikkel Svane. By 2008 it had received $500,000 in funding. In 2009 a second series of funding came in the amount of $6 million allowing the company to move to San Francisco and establishing its headquarters.

Today Zendesk has over 30,000 companies relying on its service to interact with customers

Zendesk Average Rating -

The average rating of Zendesk is 5 stars. The rating is based on 145 aggregated online reviews.

Zendesk Typical Customers

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software can be used in retail services, media services, government agencies, software companies, finance and even education.

Non-profit organizations and public administration offices should also find the tool to be very useful. Among popular users of Zendesk you will find companies like Sony Music, Disney, Vodafone, Groupon, Rovio and Xerox.

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    Zendesk Alternatives

    The two main competitors for Zendesk are Freshdesk and Zoho Support.

    ZohoSupport provides a cloud based customer support solution that can handle multiple channels that include email, phone, chat and even social media. The product is workflow based and manages tickets as well as service escalations with dashboards to monitor support metrics against KPIs. Additionally the product is easily customizable and offers integration to Zoho CRM for customer management. ZohoSupport also provides a free trial and includes a limited features free edition for customers as well.

    In comparison the Zendesk customer support solution also includes a knowledge base for agents to refer to for common problems, as well as community forums for customers and agents to
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Integria IMS pricing

Integria IMS price Starting from $102 Per month , on a scale between 1 to 10 Integria IMS is rated 4, which is lower than the average cost of Help Desk software.

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Zendesk pricing

Zendesk price Starting from $29 Per month/user , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

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