Compare Mothernode CRM and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Mothernode CRM or Zendesk?

Mothernode CRM is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Mothernode CRM (79/100). Zendesk offers users more features (23) than Mothernode CRM (16). There is a clear winner in this case and it is Zendesk!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mothernode Vs. Zendesk

Mothernode: Mothernode, LLC is a dedicated to providing innovative, cutting-edge web-based software solutions (Software–as-a-Service or SaaS) that help businesses streamline and improve the efficiency of their operations. Mothernode ERP and Mothernode CRM are designed to increase productivity, by minimizing user workloads and tasks, and will help your business...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Mothernode CRM or Zendesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mothernode CRM and Zendesk.

Mothernode CRM price starts at $49 per user/month , On a scale between 1 to 10 Mothernode CRM is rated 4, which is lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Mothernode CRM is more expensive than Zendesk.

Which software includes more/better features?

We've compared Mothernode CRM Vs. Zendesk based on some of the most important and required CRM features.

Mothernode CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Mothernode CRM is best for small and medium businesses that need a scalable and practical CRM solution. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.