Compare Phone-com and Nuance IVR - Oct 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Phone-com or Nuance IVR?

Nuance IVR is more expensive to implement (TCO) than Phone-com, and Nuance IVR is rated higher (92/100) than Phone-com (80/100). Phone-com offers users more features (5) than Nuance IVR (3).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Phone.com Vs. Nuance

Phone.com: Your phone is more than just a way to reach you. It is an access point that manages your calls, texts, emails, social network, business schedule and connections to your world. At Phone.com, we are more than just a phone company. We are a communications platform that gives you the freedom and flexibility to manage those connections - when you want, ...

Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...

Who is more expensive? Phone-com or Nuance IVR?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Phone-com and Nuance IVR.

Phone-com price starts at $11.99 per user/month , On a scale between 1 to 10 Phone-com is rated 2, which is much lower than the average cost of VoIP software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Phone-com is rated 2, which is much lower than the average cost of VoIP software.

Bottom line: Nuance IVR is more expensive than Phone-com.

Which software includes more/better features?

We've compared Phone-com Vs. Nuance IVR based on some of the most important and required VoIP features.

Phone-com: Call Conferencing, Call Recording, IVR (Interactive Voice Response), VoIP, IVR.

Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include small and medium businesses as well as large organizations. The software has mainly been designed for small and medium businesses with no restriction of industrial background.