Compare SolarWinds Service Desk and Insightly - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or Insightly?

SolarWinds Service Desk is more expensive to implement (TCO) than Insightly, and SolarWinds Service Desk is rated higher (94/100) than Insightly (87/100). SolarWinds Service Desk offers users more features (18) than Insightly (8).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Insightly

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Insightly: We designed Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, MailChimp, LinkedIn and Twitter, and with great mobile apps for tablets and smart phones, Insightly is the leading customer management system for small business.

Who is more expensive? SolarWinds Service Desk or Insightly?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Insightly.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Insightly price starts at $29 per user/month , When comparing Insightly to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SolarWinds Service Desk is more expensive than Insightly.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. Insightly based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Insightly: Collaboration, Marketing Automation, Sales Automation, Calendar Management, Custom User Interface.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Insightly was designed specifically with small businesses in mind: businesses with few sales, and small number of customers and employees.