Compare Sharpen and CenterWare Inbound - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Sharpen or CenterWare Inbound?

CenterWare Inbound is more expensive to implement (TCO) than Sharpen, and CenterWare Inbound is rated higher (91/100) than Sharpen (77/100). Sharpen offers users more features (5) than CenterWare Inbound (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sharpen Technologies, Inc. Vs. Nuxiba Technologies

Sharpen Technologies, Inc.: In 2011, Sharpen was established with the goal of offering a simple, affordable voice solution that would meet the needs of companies of all sizes. Today, Sharpen has grown beyond voice and provides companies all over the world with an industry leading, cloud native contact center platform that we are continually evolving to give businesses the co...

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Who is more expensive? Sharpen or CenterWare Inbound?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sharpen and CenterWare Inbound.

Sharpen price starts at $25 per user/month , On a scale between 1 to 10 Sharpen is rated 2, which is much lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Sharpen is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: CenterWare Inbound is more expensive than Sharpen.

Which software includes more/better features?

We've compared Sharpen Vs. CenterWare Inbound based on some of the most important and required Call Center features.

Sharpen: Chat, Blended Call Center, Inbound Call Center, Outbound Call Center, VoIP.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Target customer size

Sharpen's typical customers include: Small, medium and large size businesses, and CenterWare Inbound's target customer size include: Medium and large size businesses.