Compare Telemation and Five9 - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Telemation or Five9?

Five9 is more expensive to implement (TCO) than Telemation, and Five9 is rated higher (88/100) than Telemation (78/100). Five9 offers users more features (15) than Telemation (0). There is a clear winner in this case and it is Five9!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Database Systems Corp. (DSC) Vs. Five9

Database Systems Corp. (DSC): Database Systems Corp. (DSC) was founded in 1978 and has been a privately held corporation since its inception. DSC is headquartered in Phoenix, Arizona, and develops and markets computer software products and computer telephony systems for a wide variety of industries and government organizations. DSC is comprised of several divisions. EasyIVR...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Telemation or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Telemation and Five9 Virtual Call Center.

Telemation price starts at $25 per month , On a scale between 1 to 10 Telemation is rated 6, which is similar to the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Telemation cost is around the same cost of Five9 Virtual Call Center.

Which software includes more/better features?

We've compared Telemation Vs. Five9 based on some of the most important and required Call Center features.

Telemation: We are still working to collect the list of features for Telemation.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.