ServiceDesk Plus Standard Edit Review - why 5 stars?

Shlomi Lavi / updated: Mar 03, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is ServiceDesk Plus Standard Edit?

ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that problems are answered quickly and technicians on the other hand have a balanced work load.

The software was developed by Manage Engine, which is part of the Zoho Corporation. The company is dedicated in creating IT management software for businesses that provide IT support to clients. Over 10,000 IT managers around the world use ServiceDesk Plus for their daily operations.

Who is it best for?

ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients. The paid versions on the other hand can support medium to big ones. These companies could be in varying industries including education, software, service, entertainment, media, retail and entertainment. Some of the clients that use ServiceDesk Plus are UCLA, WWF, CBC Television and De Beers Canada.

Main features and functionalities

ServiceDesk Plus Standard Edition is a cost free solution that can help small businesses with 5 or less technicians offering technical support to clients.

The software allows customers, as well as technicians to be on top of the status of their tickets. It comes with knowledge base that can be easily customized, and can be used by both agents and clients. The manager dashboard make it easy for the IT manager to set rules, track reports and incidents, as well as set which agent should handle specific incidents.

Its multi-site support allows you to customize each IT process for each site. The software also comes with custom request form templates that save time and effort as they do not need to be created from scratch.

What is the actual cost?

The cost of license starts at $495 per year. ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceDesk Plus Standard Edit.

Pros

• ServiceDesk Plus Standard Edition is cost free making it perfect for starting companies with a tight budget
• Can be upgraded anytime to the paid editions for full features when the company grows its needs
• Easy navigation because of its user friendly interface making it convenient to use
• Customization can be done to fit the specific business process that suits the company
• Allows clients and technicians to track the status of their tickets so they would know what to expect and do

Cons

• ServiceDesk Plus Standard Edition is limited to be used by 5 technicians for the free version
• Lacks features that the paid version offers, which big companies may need to further enhance their business operation
• ServiceDesk Plus Standard Edition does not come with social media integration unlike other applications that allow companies to always be connected with their clients
• Does not integrate "out of the box" with other business applications
• ServiceDesk Plus Standard Edition supports only English, though the paid version supports various languages

How it stacks up?

Access a head to head analysis of ServiceDesk Plus Standard Edit vs alternative software solutions.

Frequently Asked Questions (FAQs)