Top 54 Help Desk Software

2022's Best 54 Help Desk Systems

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1. Freshdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per agent/month
  • Mar 09, 2022
Compare Freshdesk Vs. Freshdesk

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.


2. SolarWinds

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $19 per technician/month
  • Nov 23, 2022
Compare SolarWinds Vs. Freshdesk

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and more.


3. Zoho Desk

  • Best for: Small, medium and large size businesses
  • Price: starts at $14 per agent/month
  • Mar 12, 2022
Compare Zoho Desk Vs. Freshdesk

Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time through process definition.


4. FuseDesk

  • Best for: Start up, Small business, Medium business
  • Price: starts at $39 per seat/month
  • Jul 28, 2022
Compare FuseDesk Vs. Freshdesk

FuseDesk is a cloud-based Help Desk software that allows its users to unify their communication, reporting systems, CRM, and Omnichannel operations.


5. Desk-com

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • Apr 18, 2022
Compare Desk-com Vs. Freshdesk

Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.


6. Integria IMS

  • Best for: Small, medium and large size businesses
  • Price: starts at $6,000 per year
  • Apr 03, 2022
Compare Integria IMS Vs. Freshdesk

Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email.


7. JIRA Service Desk

  • Best for: Small, medium and large size businesses
  • Price: starts at $7.50 per user/month
  • Jun 22, 2022
Compare JIRA Service Desk Vs. Freshdesk

JIRA Service Desk is a helpdesk software developed by Atlassian Cloud. JIRA Service Desk is mainly utilized by its users as the main issue tracking tool. This software is also a major component in the management of software bugs. This software allows IT staffs to work efficiently in handling custome...


8. Freshservice

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per agent/month
  • Jul 07, 2022
Compare Freshservice Vs. Freshdesk

Freshservice is an IT asset management solution for businesses of all sizes. It offers help in such domains as compliance, service management, reporting, and asset management. The software was designed and launched by Freshservice Inc headquartered in California, United States.


9. TeamSupport

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per agent/month
  • Jun 30, 2022
Compare TeamSupport Vs. Freshdesk

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.


10. OnTime Help Desk

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $105 per month
  • Aug 23, 2022
Compare OnTime Help Desk Vs. Freshdesk

OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as well as incidence.


Pricing Guide - Help Desk Software:

Help Desk Software Price Range

Most Help Desk software are priced per user/per month, and their price ranges can be broken into three tiers, starting from $4 to $20, $20 to $70, and then $70 to $150. However, the premium and enterprise plans from some vendors may cost more than this. In addition, some products have perpetual licenses that must be purchased with a one-time fee. For example, iSupport pricing starts from $699, LiveZilla pricing from $155, and Re:Desk pricing from $99 per user license.

In addition, the prices for most products are set based on the size of an organization; hence, users can expect different prices for help desk software.

  • Small-sized companies and startups can expect to pay between $5 and $25 for Help Desk software every month. For example, SolarWinds Service Desk cost price starts from $19 monthly, Jira Service pricing from $10 a month, and atSpoke pricing from around $4 per user per month. Furthermore, some vendors offer free service, especially for small businesses with a tiny workforce. For example, Vision Helpdesk, Live Agent, and Mint Service Desk all have free plans.
  • Medium-scale businesses can expect to pay prices that fall within $20 to $70 per user monthly for help desk software. For instance, Salesforce Essentials pricing starts at $25 monthly, Teamsupport costs around $50 per-user/monthly, and HappyFox Help Desk from around $24 per user per month.
  • Large companies can expect to pay between $70 to $150 for Help Desk software per month. For example, Logmeln Rescue cost price starts from around $149 per user monthly, Kustomer pricing from $89 per user monthly, and Atera pricing from around $80 per user per month. Note, however, that onboarding and installation may be needed for some software; hence, extra fee may be charged by the offering vendors.

The pricing for some best of breeds of Help Desk Software are discussed below:

  • Customer Relationship Management Most customer relation software are priced on a monthly basis per user. Prices fall between the ranges of $0 to $13, $13 to $45, and then $45 and above. For example, Cogmento CRM pricing starts from $2 per user monthly; Agile CRM pricing starts from around $9 per user per month; Dynamics 365 pricing starts from $190 per user monthly.
  • Call Center Software The pricing for this software category can cost below or above $100 per user monthly; however, some vendors charge on per-usage terms. For example, Five9 pricing goes for $100 per user monthly; VCC Live pricing starts from $44 per user monthly; Zadarma cost price starts from around $5 per user per month.
  • Compliant Management Software The price points for most Complaint Management Software fall between $5 to $80 per user per month. For example, Consol CM/Compliant cost price starts from $69 per user monthly; NABD pricing starts from $10 per user monthly; UseResponse pricing starts from $15 per user per month.
  • Issue Tracking Software Most issue tracking Software tools are priced on a per user per month basis. Their price can be broken into three tiers, starting from $3 to $15, $15 to $35, and $35 upwards. For example, Mint Service Desk cost price starts from $4 per user monthly; AzureDesk pricing starts from around $13 per user per month; FocalScope pricing starts from $20 per user monthly.
  • Live Chat Software Most live chat software products are priced on a per-user, per-month basis, and it can be divided into three tiers, starting from $5 to $17, $17 to $46, and $46 upwards. For example, FreshChat pricing starts from $15 per user monthly; UserLike pricing starts from around $30 per user monthly; HubSpot Service Hub pricing starts from around $50 monthly per user.
  • Customer Service Software The price for most customer service software solutions fall within $5 to $150 and above. For example, Genesys Cloud pricing starts from around $100 per user monthly.

11. AffinityLive Sync

  • Best for: Small, medium and large size businesses
  • Price: starts at $24 per 5 users/month
  • Sep 12, 2022
Compare AffinityLive Sync Vs. Freshdesk

Accelo, which was previously known as AffinityLive Sync, is a cloud-based customer relationship management system. The software is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises.


12. Deskero

  • Best for: Small, medium and large size businesses
  • Price: starts at $9 per agent/month
  • May 14, 2022
Compare Deskero Vs. Freshdesk

Deskero software is a cloud-based help desk management platform built for all scopes of businesses. The primary features of Deskero software include advance ticketing, social & chart, custom style, productivity & reporting, public portal, total integration, and perfect security.


13. devContact

  • Best for: Small businesses and start ups
  • Price: starts at $9.99 per month
  • May 14, 2022
Compare devContact Vs. Freshdesk

devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.


14. Kaseya VSA

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,100 per year
  • May 14, 2022
Compare Kaseya VSA Vs. Freshdesk

Kaseya VSA is an IT Systems Management software designed to provide assistance to any forms of businesses, thanks to the fully integrated IT management system. Through this, users are empowered to make huge improvement to any business with comprehensive tools and services that are essential for MSPs...


15. Help Sumo

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per agent/month
  • May 21, 2022
Compare Help Sumo Vs. Freshdesk

Help Sumo is a cloud-based Help Desk software that assists agents and managers in handling a ticketing system with links to various departments within the organization.


16. OTRS

  • Best for: Small businesses and start ups
  • Price: starts at $10 per agent/month
  • May 17, 2022
Compare OTRS Vs. Freshdesk

OTRS is a service management software designed for companies to aid resource planning, facilitate real-time information, boost optimal security, and ensure maximal flexibility.


17. SAP Cloud for Service

  • Best for: Small, medium and large size businesses
  • Price: starts at $21 per user/month
  • May 22, 2022
Compare SAP Cloud for Service Vs. Freshdesk

SAP Cloud for Service is a cloud-based, online customer service and support tool and developed by one of the long-time industry leader in this software category, SAP. It has features such as conceptual system, contact service processes, mapping, automation of the workflow and many more aside from th...


18. Enterprise Service Desk

  • Best for: Small, medium and large size businesses
  • Price: starts at $10 per technician/month
  • May 22, 2022
Compare Enterprise Service Desk Vs. Freshdesk

ServiceDesk Enterprise edition was first developed by Manage Engine. It features an easy-to-use, intuitive and comprehensive IT helpdesk software. This program is designed to be used by the IT support teams in a business in order to formulate, advance and enhance the services. The enterprise edition...


19. FocalScope

  • Best for: Small, medium and large size businesses
  • Price: starts at $9 per agent/month
  • May 30, 2022
Compare FocalScope Vs. Freshdesk

FocalScope is a trending cloud-based CRM software, it is designed to support small, medium and large size business. FocalScope received a rating of 5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


20. SapphireIMS

  • Best for: Small, medium and large size businesses
  • Price:
  • Jun 08, 2022
Compare SapphireIMS Vs. Freshdesk

SapphireIMS is an IT Service Management Software which can be deployed as a cloud service or on premises. It can be used by any business of any size to automate company IT service management. It includes incident management, change management, a service catalog, easily customizable workflow and repo...


21. BOSS Support Central

  • Best for: SMBs
  • Price: starts at $19 per user/month
  • Jun 10, 2022
Compare BOSS Support Central Vs. Freshdesk

BOSS Support Central is an integrated IT support management (ITSM) system that helps manage a company’s IT customer support services. The suite of services include IT Service Desk, Asset Management and Lifecycle Management. Users can choose between on-premises installation or a cloud-based solution....


22. Richmond ServiceDesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $35 per agent/month
  • Jun 08, 2022
Compare Richmond ServiceDesk Vs. Freshdesk

Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool, users will have easy time viewing assets, rating incidents, viewing the closed requests ...


23. Cynergy Enterprise (Buy/Own)

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,995 per license
  • Feb 18, 2022
Compare Cynergy Enterprise (Buy/Own) Vs. Freshdesk

Cynergy Enterprise (Buy/Own) is a leading cloud-based Help Desk software, it is designed to support small, medium and large size business. Cynergy Enterprise (Buy/Own) received a rating of 2.5 from ITQlick team. The software cost is considered affordable (2.4/5) when compared to alternative solutio...


24. Tele-Support HelpDesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $395 per license
  • Jun 21, 2022
Compare Tele-Support HelpDesk Vs. Freshdesk

The Tele-Support HelpDesk is an on-premise system for Help Desk Management. The suite of services offers inquiry tracking, call forwarding, escalation and task management. It has reporting functions which helps monitor for time spent by staff, customer, product or category. As an on-premise solution...


25. Faveo HELPDESK

  • Best for: Small businesses and start ups
  • Price: starts at $691 per license
  • Jun 20, 2022
Compare Faveo HELPDESK Vs. Freshdesk

Faveo Helpdesk is an open-source web-based help desk software that assists agents in utilizing a search feature for tools and content and creating URLs visible on search engines.


26. e-ServiceSuite

  • Best for: Small, medium and large size businesses
  • Price: starts at $59 per month
  • Aug 24, 2022
Compare e-ServiceSuite Vs. Freshdesk

e-ServiceSuite is a help desk software that generates instant visibility into business issues in order to help users find actionable information to resolve them.


27. EBSuite

  • Best for: SMBs
  • Price:
  • Jun 20, 2022
Compare EBSuite Vs. Freshdesk

EBSuite is designed to help to provide all-in-one solution for easy management of the business. It starts with the initial lead up to the paid invoice. This software can save time with its comprehensive CRM module.


28. KronoDesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $24 per user/month
  • Jun 24, 2022
Compare KronoDesk Vs. Freshdesk

KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. Users can provide personalized dashboard for both your support personnel and customers. Inflectra, the company behind KronoDesk, is known for helping compan...


29. Vision Helpdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $12 per agent/month
  • Jul 04, 2022
Compare Vision Helpdesk Vs. Freshdesk

Vision Helpdesk is a web based help desk software solution for the customer support service of your business. The software was designed and launched by Vision Helpdesk headquartered in Mumbai, India. It provides an integrated customer support service incorporating such services as calls, email, and ...


30. Asset Vue

  • Best for: Small, medium and large size businesses
  • Price: starts at $1 per license
  • Mar 29, 2022
Compare Asset Vue Vs. Freshdesk

Asset Vue is an asset management software designed to help businesses eliminate manual audits by automatically tracking IT assets in real-time.


31. Capacity

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 12, 2022
Compare Capacity Vs. Freshdesk

Capacity is a helpdesk software that helps businesses automate processes, helpdesk and decisions in real-time. The software helps businesses to improve employee engagement with emails, tickets, phone calls and shoulder taps.


32. Poka

  • Best for: Medium and large size businesses
  • Price:
  • Jan 10, 2022
Compare Poka Vs. Freshdesk

Poka is a performance support software that assists manufacturers by providing necessary information to workers and shares knowledge by connecting multiple workers.


33. Syxsense Manage

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 18, 2022
Compare Syxsense Manage Vs. Freshdesk

Syxsense Manage is endpoint management and security software that uses security scanners to generate insights to prevent cyberattacks, communication with corrupted devices, and identify and monitor potential threats.


34. TOPdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $66 per user/month
  • Jul 09, 2022
Compare TOPdesk Vs. Freshdesk

TOPdesk is a service management software that helps teams share, prioritize, and assign tickets among members. The software also enables end-users to submit and track tickets, allows users to work with other departments within the organization, reduces time spent on tasks, and increases teams produc...


35. HelpStar ITIL Help Desk Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per user/month
  • Jul 15, 2022
Compare HelpStar ITIL Help Desk Software Vs. Freshdesk

HelpSTAR ServicePRO is a professional service desk software that can help users to manage tickets and workflows. This software can help users to optimize their operational efficiency and is completely web-based. Users can get complete control over services challenges using this software. HelpSTAR...


36. Zeus

  • Best for: SMBs
  • Price: starts at $750 per user/month
  • Jul 18, 2022
Compare Zeus Vs. Freshdesk

Zeus software is a pure web-based asset management software solution suitable for small-large businesses. The solution contains modules for managing service requests, preventive maintenance, multiple service groups, service contracts & warranties, equipment configurations, outage discrepancies, and ...


37. SAP Digital CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $23 per user/month
  • Jul 19, 2022
Compare SAP Digital CRM Vs. Freshdesk

SAP Digital CRM is a CRM software designed to help businesses understand their audience and improve customer experience and engagement.


38. AzureDesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $33 per user/month
  • Jul 24, 2022
Compare AzureDesk Vs. Freshdesk

AzureDesk is a help desk software designed to help businesses ease customer services by assigning and managing tickets, providing insights into customer interactions and team performance, responding to customer queries, and measuring metrics.


39. Web Tracks

  • Best for: Small businesses and start ups
  • Price: starts at $295 per license
  • Jul 25, 2022
Compare Web Tracks Vs. Freshdesk

Web Tracks is a help desk and customer support service solution for your business. The software was designed by Gritware headquartered in Michigan, United States. It is not just restricted to help desk but also provides solutions for PC inventory and asset management as well as purchasing. 


40. iSupport

  • Best for: SMBs
  • Price: starts at $699 per license
  • Jul 25, 2022
Compare iSupport Vs. Freshdesk

iSupport is a help desk software for the customer support and IT help desk needs of your business. The software provides reliable solutions to deal with the customer support service of expanding businesses. It was designed by iSupport Software headquartered in Washington, United States.


41. Softerra Adaxes

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,600 per license
  • Jul 25, 2022
Compare Softerra Adaxes Vs. Freshdesk

Softerra Adaxes is a management and automation software built for businesses to manage web environments, automate provisioning processes in the active directory, and delegate and manage permissions.


42. Teamleader CRM

  • Best for: Small businesses and start ups
  • Price: starts at $50 per 2 users/month
  • Jul 30, 2022
Compare Teamleader CRM Vs. Freshdesk

Teamleader CRM is a software designed to let users easily and quickly manage their contacts. This software allows linking of contacts to companies and lets users note their organizational structure. The software automatically fetches relevant data for faster results.


43. ManageEngine IT Asset Management

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $795 per license
  • Aug 02, 2022
Compare ManageEngine IT Asset Management Vs. Freshdesk

ManageEngine IT AssetExplorer is an IT asset management software that can help users to manage and monitor assets in their network. Users can manage all the assets in their network starting from planning phase to disposal phase. Users can easily discover all the assets available in their network inc...


44. Spoke

  • Best for: Medium business
  • Price: starts at $2 per user/month
  • Sep 07, 2022
Compare Spoke Vs. Freshdesk

atSpoke is a help desk software built for remote working enterprises. The software has instant self-help with AI that generates quick access to questions. It can automatically track omnichannel requests across workflows and multiple teams; this enables users to know real-time ticket status.


45. ServiceWise

  • Best for: Small, medium and large size businesses
  • Price: starts at $20 per month
  • Aug 02, 2022
Compare ServiceWise Vs. Freshdesk

ServiceWise is a help desk management solution for businesses of all sizes. Its capabilities include customer survey, email integration, ITIL compliance, and others. The software was designed and launched by TechExcel headquartered in California, United States.


46. SherpaDesk

  • Best for: SMBs
  • Price: starts at $39 per agent/month
  • Aug 06, 2022
Compare SherpaDesk Vs. Freshdesk

SherpaDesk is a cloud-based customer relationship management which is designed to work in businesses of all sizes starting from small-sized companies, medium-sized companies, and large enterprises.


47. BMC Track-It!

  • Best for: SMBs
  • Price: starts at $995 per license
  • Aug 02, 2022
Compare BMC Track-It! Vs. Freshdesk

BMC Track-It! is an IT help desk software that can help users everything they need to get complete control of their asset management and help desk. The module-structured software offers everything you need for managing your IT help desk starting from knowledge base solutions to software license mana...


48. Web+Center

  • Best for: Small businesses and start ups
  • Price: starts at $300 per license
  • Aug 02, 2022
Compare Web+Center Vs. Freshdesk

Web+Center is a web-based help desk software that offers IT help desk and customer support solution in both onsite and cloud-based deployment models. The software offers tailor made solution to meet all your specific business needs and is highly customizable. Moreover, the software is open source an...


49. Reamaze

  • Best for: Small businesses and start ups
  • Price: starts at $29 per team member/month
  • Oct 05, 2022
Compare Reamaze Vs. Freshdesk

Reamaze is a help desk, live chat, and integrated service software designed to enable businesses to manage customer conversations from multiple storefronts and deliver better customer service.


50. NetHelpDesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $33.11 per agent/month
  • Sep 20, 2022
Compare NetHelpDesk Vs. Freshdesk

Nethelpdesk, now HaloITSM, is an ITSM software designed to enable teams to deliver consistent services to employees and match business needs to IT delivery.


51. evayadesk

  • Best for: SMBs
  • Price: starts at $24.99 per user/year
  • May 01, 2022
Compare evayadesk Vs. Freshdesk

evayadesk is a growing cloud-based Help Desk software, it is designed to support small and medium size business. evayadesk received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


52. Support Incident Tracker

  • Best for: Medium and large size businesses
  • Price: starts at $25 per license
  • Sep 16, 2022
Compare Support Incident Tracker Vs. Freshdesk

Support Incident Tracker, also known as SiT!, is an open source help desk software that can help users to track technical support emails and calls efficiently. The software is based on PHP and MySQL and can help users to manage technical support contracts, contacts and sites. The developers of Si...


53. Richmond Supportdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $34.11 per agent/month
  • Sep 19, 2022
Compare Richmond Supportdesk Vs. Freshdesk

Richdesk is a helpdesk software designed to help companies provide supports to their remote customers and employees. The software enables users to access their office PC using their phones, PCs or laptop.


54. Helpdesk Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per agent/month
  • Sep 19, 2022
Compare Helpdesk Software Vs. Freshdesk

HESK is a PHP help desk software that can help users to manage customer support issues using a web-based ticket support system. Users can track, receive and organize customer support problems via tickets by urgency and by department. Moreover, you get this fast and user friendly help desk software f...



A Buyer's Guide to Help Desk Solutions

Help Desk Software Buyer’s Guide
 
A nice lady on her headset or a group of employees facing their computer screens; very common to see photos on most websites these days, right? Well, whether they are members of a call center agency or of this what we call “Help Desk” team, what is more likely true is that there is a powerful system that helps them execute their jobs better. And that’s the Help Desk software solution.
 
Help Desk Management or simply Help Desk software solution is a platform that stores customer information in a knowledge database, tracks interactions between customer service representatives and customers, and automates the resolutions of problems and issues raised by those customers. Help Desk has been there since the late 1980’s. Although the conventional customer support strategy of using telephone and spreadsheets containing lists of frequently asked questions (FAQ) are still in use today, Help Desk software solution is undeniably already too far from that setup. Desk side team, network team, server team, and now the help desk; innovations on customer support are coming in from different angles and landscapes.
 
In this Buyer’s Guide, we at ITQlick.com aim to provide you more details about Help Desk software solutions. We are also keen to explain why investing on this system can help you retain more customers whom are always fully satisfied with the products and services that you offer to them.
 
Types
Implementing Help Desk software solution correctly can lead to better resolution times, streamlined support processes, and best of all, increased customer satisfaction. By setting this goal in mind, the selection process for the right Help Desk software solution can be made more effective. A good way to start your search is by checking these two types of Help Desk solutions.
 
Cloud-based
Cloud-based solutions are the most popular type of Help Desk today. Aside from being hosted on cloud servers that are usually owned by the solution provider, cloud-based also offers a wide range of features and functionalities. Customization, branding and user interface design are just some of the excellent features that goes with a cloud-based solution package. In addition, these solutions can be acquired and deployed on a subscription-based scheme.
 
Self-hosted
Self-hosted Held Desk solutions are deployed on the client’s server. Also known as on-premise solutions, purchasing and implementing this type of Help Desk software product requires additional investments on hardware (ex. management server, database), implementation services (rendered by consultants), and on-going maintenance. These investments should not be considered as downside of self-hosted solutions because everything else about Help Desk for business entirely depends on the size, industry, operational model, range of offered products, and many other factors. That is, by carefully considering the real requirements of your business, on-premise can be better than a cloud-based type, and vice versa.
 
What we just examined above are the types of Help Desk solutions base on method of deployment. Another important category to explore in Help Desk solutions are the types base on the capabilities of the software solution. Here are the types of Help Desk solutions on that regard.
 
  • Knowledge Management System
  • Self Service
  • IT Asset Management Systems
  • Reporting
  • Mobile Support
  • Service level Agreement (SLA) Management
  • Remote Control
 
Features
What’s interesting about Help Desk solutions are the almost unlimited number of features that goes with the package. Aside from the ticketing system that most solution packages have, there are more features that when reviewed can narrow down your search for the right Help Desk software product. Here are those features for you to check about in a solution package.
 
  • Web-based Interface
  • Single Sign On Authentication (SSO)
  • Branding
  • Customization
  • Multiple Languages
  • Knowledge Base
  • WYSIWYG (What You See Is What You Get) Editor
  • Content Restrictions
  • Community Forums
  • Forum Moderation
  • Voting
  • Advanced Search Tools
  • Tagging
  • Electronic Communication Tools
  • Multi-channel Request Support
  • Customized Ticket Fields
  • Automated Responses
  • Issue/Ticket Tracking
  • Views
  • Ticket Merging
  • Grouping
  • Workflows
  • Spam Management
  • Web-based Remote Support
  • Analytics
  • Sandbox Environment
  • Mobile Optimization
 
With the help of your IT team, find out which of these features are really needed by your business at present. The cost of Help Desk software solution is usually dependent on the number and level of features included in the chosen package. The more robust, the more significant is the required initial investment. 
 
Solutions per Business Size, per Vendor
One of the many Help Desk solution providers that offer packages with appealing features is Zendesk. With their cloud-based solution, you can have the features of Web-based interface, a WYSIWYG Editor, SSL encryption, SSO, and real-time analytics.  Their basic starter package starts at $9 per month per user with up to 3 users. Zendesk is just one of the many Help Desk solution providers that can help your company in delivering better customer support.
 
But before examining those vendors in detail, we at ITQlick.com want you to become a smarter buyer by simply following these guides.
 
  • Determine first the deployment model: cloud-based or client-server.
  • Always consider selecting a solution that is within your budget zone.
  • Identify and stick with the features that you only needed.
  • Figure out how much storage space will you need for your data.
  • Check everything about hardware/software compatibility.
  • Choose the right ticket management features.
  • Consider investing on data security.
  • Analyze the cost, time and resources needed for the entire deployment process.
  • Choose to simulate the 30-days trial version offered by the vendor before finally making your decision to buy.
 
Now, with the help of these guides, it’s time to go over with this list of solution providers.
 
  • Kayoko Fusion
  • Help Desk Pilot
  • Hesk
  • PerlDesk
  • Manage Engine
  • I’m OnCall
  • 247NetSystems
  • Aegis Help Desk
  • Access Remote PC
  • Magnoware DataTrack System
  • Alloy Navigator Express
  • Altman HelpDesk
  • Anyplace Control
Pricing Considerations
It’s time to deal with the price of your Help Desk solution. As we mentioned earlier, most Help Desk companies base their price on the number of users and features that will go with the complete package. Self-hosted solutions are priced significantly higher than cloud-based primarily because of the included deployment cost, cost of training, cost of hardware infrastructure, and cost of on-going support and maintenance.
 
Basic cloud-based solution costs around $25 to $30 per user per month. The average cost of package with more features is around $50 to $70 per user per month. The price can extend up to around $100 for solutions with a wide array of included features.
 
Self-hosted solutions are priced at $300 up to $1000 base on perpetuity license. This could significantly goes up to around $800 to $5000 depending on the features that will go together with the software.
 
Here are three Help Desk solution providers with their offered packages and the equivalent pricing model.
 
Kayoko Fusion:Solution can be purchased as a downloadable package for $999, or hosted for $49 per month per seat for the hosted version.
 
Help Desk Pilot:Packages start at $399.95 for the Standard package, which supports up to five users, and go up to $1,799.95 for the Enterprise package, which features unlimited report customization and support for up to 30 users.
 
PerlDesk:Small Business License is available for a one time fee of $199.99 and supports up to five users. Enterprise License is available for a one time fee of $499.99 and supports an unlimited number of users.
 
For more information about Help Desk solution providers, visit our website at ITQlick.com. We have a wide range of solutions for you to check or inquire to us about.
 
Market Trends
With the advent of Social Networking Sites (SNS), Help Desk software solutions can now be integrated with Twitter and Facebook.
 
Because of the increasing customer demand for support, many companies are moving to the 24/7 operation setup and this trend will continue over the next five years. Phone-based interaction is still the preferred Help Desk support by many customers than any other options available.
 
Cloud-computing is just beginning to explode and this trend is truly bringing a lot of benefits to the Help Desk industry. On top of that, more and more companies are choosing cloud-based Help Desk solutions.
 
As you know, the list of solutions provider we presented in this Buyer’s Guide is just a small portion of the entirety. More innovative providers are showing up and they are here to offer new software applications that will provide easier user interface.
 
With all these influencing trends at hand, selecting the right Help Desk solution for your business is still never been too late.

ITQlick chart - 2022 best Help Desk Software

2022 best Help Desk Software | ITQlick.com
Finding the right Help Desk software for your business
Proper Help Desk software selections are the precursor to successful deployment and business growth. Finding the right Help Desk solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



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Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.