CenterWare Inbound - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: May 06, 2021

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The two main competitors of CenterWare Inbound include LiveVox Predictive Dialer and 3CX Phone System. LiveVox Predictive Dialer is a cloud-based contact center solution that manages communications of various companies across a multichannel environment, while CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities.

LiveVox Predictive Dialer is supported on the web-based, Mac, and Windows platform, whereas CenterWare Inbound is supported on the web-based platform. LiveVox Predictive Dialer is designed to fit small business, mid-size business, and enterprise, whereas CenterWare Inbound is designed for mid-size business and large business.

3CX Phone System is an on-premise and cloud-based PBX system for unified communications, while CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities.

Some of the key features of 3CX Phone System include call parking, SIP trunking, call recording, and unified communications, while some of the key features of CenterWare Inbound include queue management, inbound call center, campaign management, and escalation management. 3CX Phone System is supported on web-based, Windows, Android, and iOS, while CenterWare Inbound is supported on the web-based platform.

2021's Top CenterWare Inbound Alternatives

Here are the top 4 alternatives to CenterWare Inbound that are worth checking out: Nextiva Hosted Call Center for SMBs, zendesk talk for large size business, 8x8 Contact Center for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Best for SMBs
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
Best for Enterprise
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
Growing
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

1. Nextiva Hosted Call Center - Best for SMBs

Nextiva Hosted Call Center is an alternative Call Center software, Nextiva Hosted Call Center installed on-premises or used cloud based, CenterWare Inbound can be used on the cloud. Nextiva Hosted Call Center, with a pricing score of 3.6 is considered less expensive to implement than CenterWare Inbound with a score of 5.6.

Nextiva Hosted Call Center is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Nextiva offers 20 main features). compare head to head: Nextiva Hosted Call Center Vs CenterWare Inbound

2. zendesk talk - Best for Large Business

zendesk talk is an alternative Call Center software, zendesk talk installed on-premises or used cloud based, CenterWare Inbound can be used on the cloud. zendesk talk, with a pricing score of 2 is considered less expensive to implement than CenterWare Inbound with a score of 5.6.

zendesk talk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (zendesk offers 25 main features). compare head to head: zendesk talk Vs CenterWare Inbound

3. 8x8 Contact Center - Best for Growing Companies

8x8 Contact Center is an alternative Call Center software, 8x8 Contact Center installed on-premises or used cloud based, CenterWare Inbound can be used on the cloud. 8x8 Contact Center, with a pricing score of 2.2 is considered less expensive to implement than CenterWare Inbound with a score of 5.6.

8x8 Contact Center is rated 3.9 stars by ITQlick experts, both software products offer a good range of features (8x8 offers 43 main features). compare head to head: 8x8 Contact Center Vs CenterWare Inbound

4. Parakeet - Best for NO Budget or Start up Companies

Parakeet is an alternative Call Center software, Parakeet installed on-premises or used cloud based, CenterWare Inbound can be used on the cloud. Parakeet, with a pricing score of 2 is considered less expensive to implement than CenterWare Inbound with a score of 5.6.

Parakeet is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Parakeet offers 13 main features). compare head to head: Parakeet Vs CenterWare Inbound

5. TouchStar Dialler

TouchStar Dialler is an alternative Call Center software, TouchStar Dialler used on the cloud, CenterWare Inbound can be used on the cloud. TouchStar Dialler, with a pricing score of 3.4 is considered less expensive to implement than CenterWare Inbound with a score of 5.6.

TouchStar Dialler is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (TouchStar offers 6 main features). compare head to head: TouchStar Dialler Vs CenterWare Inbound

6. USAN IVR

USAN IVR is an alternative Call Center software, USAN IVR installed on-premises or used cloud based, CenterWare Inbound can be used on the cloud. USAN IVR, with a pricing score of 6.2 is considered more expensive to implement than CenterWare Inbound with a score of 5.6.

USAN IVR is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (USAN offers 4 main features). compare head to head: USAN IVR Vs CenterWare Inbound

7. Telax Hosted Call Center

Telax Hosted Call Center is an alternative Call Center software, Telax Hosted Call Center installed on-premises or used cloud based, CenterWare Inbound can be used on the cloud. Telax Hosted Call Center, with a pricing score of 2 is considered less expensive to implement than CenterWare Inbound with a score of 5.6.

Telax Hosted Call Center is rated 4 stars by ITQlick experts, both software products offer a good range of features (Telax offers 13 main features). compare head to head: Telax Hosted Call Center Vs CenterWare Inbound

8. Talkdesk

Talkdesk is an alternative Call Center software, Talkdesk used on the cloud, CenterWare Inbound can be used on the cloud. Talkdesk, with a pricing score of 4.2 is considered less expensive to implement than CenterWare Inbound with a score of 5.6.

Talkdesk is rated 3.7 stars by ITQlick experts, both software products offer a good range of features (Talkdesk offers 9 main features). compare head to head: Talkdesk Vs CenterWare Inbound

9. Five9 Virtual Call Center

Five9 Virtual Call Center is an alternative Call Center software, Five9 Virtual Call Center installed on-premises or used cloud based, CenterWare Inbound can be used on the cloud. Five9 Virtual Call Center, with a pricing score of 6 is considered more expensive to implement than CenterWare Inbound with a score of 5.6.

Five9 Virtual Call Center is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Five9 offers 29 main features). compare head to head: Five9 Virtual Call Center Vs CenterWare Inbound

10. inContact Cloud Contact Center

inContact Cloud Contact Center is an alternative Call Center software, inContact Cloud Contact Center installed on-premises, CenterWare Inbound can be used on the cloud. inContact Cloud Contact Center, with a pricing score of 3.4 is considered less expensive to implement than CenterWare Inbound with a score of 5.6.

inContact Cloud Contact Center is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (inContact offers 4 main features). compare head to head: inContact Cloud Contact Center Vs CenterWare Inbound

11. Virtual Observer

Virtual Observer is an alternative Call Center software, Virtual Observer used on the cloud, CenterWare Inbound can be used on the cloud. Virtual Observer, with a pricing score of 5.8 is considered more expensive to implement than CenterWare Inbound with a score of 5.6.

Virtual Observer is rated 3.1 stars by ITQlick experts, both software products offer a good range of features (Virtual offers 8 main features). compare head to head: Virtual Observer Vs CenterWare Inbound

12. LiveVox Predictive Dialer

LiveVox Predictive Dialer is an alternative Call Center software, LiveVox Predictive Dialer cloud, CenterWare Inbound can be used on the cloud. LiveVox Predictive Dialer, with a pricing score of 6.4 is considered more expensive to implement than CenterWare Inbound with a score of 5.6.

LiveVox Predictive Dialer is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (LiveVox offers 4 main features). compare head to head: LiveVox Predictive Dialer Vs CenterWare Inbound

13. XenCALL Predictive Dialer

XenCALL Predictive Dialer is an alternative Call Center software, XenCALL Predictive Dialer installed on-premises or used cloud based, CenterWare Inbound can be used on the cloud. XenCALL Predictive Dialer, with a pricing score of 6 is considered more expensive to implement than CenterWare Inbound with a score of 5.6.

XenCALL Predictive Dialer is rated 4 stars by ITQlick experts, both software products offer a good range of features (XenCALL offers 15 main features). compare head to head: XenCALL Predictive Dialer Vs CenterWare Inbound

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.