Shlomi Lavi /
Aug 17, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or BroadcastByPhone?
BroadcastByPhone is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than BroadcastByPhone (62/100). 8x8 Contact Center offers users more features (14) than BroadcastByPhone (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. Voicent Communications
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Voicent Communications: Voicent began with the idea that personal computers and the Internet could be used to radically reduce our dependence on highly expensive and inflexible telephone and data-transmission systems. In October 2003, we reached our first major milestone, releasing our flagship product, Voicent Gateway 1.0. The success of this product offered us unlimited...
Who is more expensive? 8x8 Contact Center or BroadcastByPhone?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and BroadcastByPhone.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. BroadcastByPhone price starts at $199 per license , When comparing BroadcastByPhone to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: 8x8 Contact Center cost is around the same cost of BroadcastByPhone.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. BroadcastByPhone based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
BroadcastByPhone: We are still working to collect the list of features for BroadcastByPhone.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and BroadcastByPhone's target customer size include: SMBs.