Shlomi Lavi /
Nov 05, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or OneReach.ai?
OneReach.ai is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than OneReach.ai (72/100). 8x8 Contact Center offers users more features (14) than OneReach.ai (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. OneReach
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
OneReach: Change our world - join over 3,000 non-developers and developers. Create useful bots that operate in any channel, powered by the latest artificial intelligence. We believe the world is better with technology out of the way, and have pushed hard to make big tech accessible without writing code. We think that you can create meaningful bots and AI exp...
Who is more expensive? 8x8 Contact Center or Configuration Tools Software?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Configuration Tools Software.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Configuration Tools Software price starts at $25 per month , When comparing Configuration Tools Software to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Configuration Tools Software is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. OneReach.ai based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
Configuration Tools Software: We are still working to collect the list of features for Configuration Tools Software.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and Configuration Tools Software's target customer size include: Small, medium and large size businesses.