Compare 8x8 Contact Center and Eclipse CMS - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - 8x8 Contact Center or Eclipse CMS?

Eclipse CMS is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Eclipse CMS (62/100). 8x8 Contact Center offers users more features (14) than Eclipse CMS (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

8x8, INC Vs. Data Track Technology

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Data Track Technology: We are a company that operates with clients globally and has more than 35 years’ experience in the networking and communications arena; where multi-vendor embedded devices/systems, or other appliances, form the backbone of telecommunications, commercial and industrial networks. Our experience and skills can help when your business objectives requir...

Who is more expensive? 8x8 Contact Center or Eclipse CMS?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Eclipse CMS.

8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Eclipse CMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: 8x8 Contact Center cost is around the same cost of Eclipse CMS.

Which software includes more/better features?

We've compared 8x8 Contact Center Vs. Eclipse CMS based on some of the most important and required Call Center features.

8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).

Eclipse CMS: We are still working to collect the list of features for Eclipse CMS.

Target customer size

8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and Eclipse CMS's target customer size include: Medium and large size businesses.