Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or Infinity?
Infinity is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Infinity (76/100). 8x8 Contact Center offers users more features (14) than Infinity (7). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. 1Call
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
1Call: Quite frankly, we’re even impressed with the research findings. But that’s the type of company AMTELCO is, and that’s the type of company the 1Call Division is. We specialize in offering enterprise-wide communication solutions for healthcare organizations. 1Call has been, and will continue to be the leader in developing, implementing, and maintaini...
Who is more expensive? 8x8 Contact Center or Infinity?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Infinity.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Infinity price starts at $30,000 per license , When comparing Infinity to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Infinity is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. Infinity based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
Infinity: Document Management, Data Center Management, Market Risk Management, Compliance , Quality management.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and Infinity's target customer size include: Small, medium and large size businesses.