Shlomi Lavi /
Aug 23, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or InVision WFM?
InVision WFM is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than InVision WFM (62/100). 8x8 Contact Center offers users more features (14) than InVision WFM (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. InVision Software
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
InVision Software: Since 1995, InVision has been helping its clients to optimise their workforce management, increase their productivity and quality of work and reduce their costs. The InVision group incorporates the brands injixo, a cloud platform with training, workforce management and industry network, The Call Center School, offering cloud-learning courses for ca...
Who is more expensive? 8x8 Contact Center or InVision WFM?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and InVision WFM.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. InVision WFM price starts at $298.97 per month , When comparing InVision WFM to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: InVision WFM is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. InVision WFM based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
InVision WFM: We are still working to collect the list of features for InVision WFM.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and InVision WFM's target customer size include: Medium and large size businesses.