Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or rostrvm?
rostrvm is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than rostrvm (62/100). 8x8 Contact Center offers users more features (14) than rostrvm (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. Rostrvm Solutions
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Rostrvm Solutions: Rostrvm Solutions Limited designs, develops and supports a modular, tightly integrated call centre software suite including multimedia contact handling, scripting and desktop data management applications
rostrvm simplifies your existing call centre and back office technologies and processes so that they play well together. We do this with innova...
Who is more expensive? 8x8 Contact Center or rostrvm?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and rostrvm.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. rostrvm price starts at $300 per user/month , When comparing rostrvm to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: rostrvm is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. rostrvm based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
rostrvm: We are still working to collect the list of features for rostrvm.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. and rostrvm's target customer size include: SMBs.