Compare ACT! Premium and SAP HYBRIS - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - ACT! Premium or SAP HYBRIS?

SAP HYBRIS is more expensive to implement (TCO) than ACT! Premium, and ACT! Premium is rated higher (88/100) than SAP HYBRIS (85/100). ACT! Premium offers users more features (4) than SAP HYBRIS (2). There is a clear winner in this case and it is ACT! Premium!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sage Vs. SAP

Sage: The Sage Group plc is a leading global provider of business management software to small and medium sized companies, creating greater freedom for them to succeed. Sage understands how and why each business is unique. We provide products and services that suit varying needs, are a pleasure to use and are secure and efficient. Formed in 1981, Sage wa...

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? ACT! Premium or SAP HYBRIS?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ACT! Premium and SAP HYBRIS.

ACT! Premium price starts at $37.50 per user/month , On a scale between 1 to 10 ACT! Premium is rated 2, which is much lower than the average cost of CRM software. SAP HYBRIS price starts at $54,000 per license , When comparing SAP HYBRIS to its competitors, the software is rated 10 - much higher than the average CRM software cost.

Bottom line: SAP HYBRIS is more expensive than ACT! Premium.

Which software includes more/better features?

We've compared ACT! Premium Vs. SAP HYBRIS based on some of the most important and required CRM features.

ACT! Premium: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

SAP HYBRIS: Budgeting & CPM, Content Management.

Target customer size

Act! Premium is suitable for workgroups and sales teams of small and midsize growing companies but can be used by large enterprises as well. SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM.