Compare AffinityLive Sync and Universal Knowledge - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - AffinityLive Sync or Universal Knowledge?

Universal Knowledge is more expensive to implement (TCO) than AffinityLive Sync, and AffinityLive Sync is rated higher (86/100) than Universal Knowledge (76/100). Universal Knowledge offers users more features (5) than AffinityLive Sync (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AffinityLive Vs. Knowledge Powered Solutions

AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.

Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...

Who is more expensive? AffinityLive Sync or Universal Knowledge?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AffinityLive Sync and Universal Knowledge.

AffinityLive Sync price starts at $24 per 5 users/month , On a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software. Universal Knowledge price starts at $13.21 per user/month , When comparing Universal Knowledge to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line: Universal Knowledge is more expensive than AffinityLive Sync.

Which software includes more/better features?

We've compared AffinityLive Sync Vs. Universal Knowledge based on some of the most important and required Help Desk features.

AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.

Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.

Target customer size

Main customer base of the software comes from small and medium businesses. Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management.