zendesk talk - Top Competitors (Mar 2022)
Compare PricingITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review -> zendesk talk competitors |
Ranking: | Ranked 4 out of 240 Call Center systems |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing guide |
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zendesk talk vs. Alternatives in 2024
Zendesk Talk competes with other call center systems like LiveAgent, Help Scout, and JustCall. We will compare these call center systems in some specific aspects below.- Functionality: Zendesk Talk offers features like Routing & Queuing Calls, Customize With Apps, Monitoring & Reporting, Embedded Voice, Unified Conversations, Instant Customer Information, Integrations, Messaging Across Web, Mobile & Social, Automations & workflows, Ticketing Systems, etc. LiveAgent offers features like Ticketing (available in Zendesk Talk), Contacts, Universal inbox, Contact groups, Contact Field, Contact forms, Agents, Email Notifications, Time Tracking, Tags, Real-Time Chat, Attachments, Email Forwarding, Email Templates, Video Calls, Call Management (available in Zendesk Talk), etc. Help Scout offers features like Shared Inbox, Reporting, Knowledge Base, Live Chat, Messages, Workflows, Customer Management (available in Zendesk Talk), Integrations, knowledge Base, In-app Messaging, Collaboration Tools, Reporting, etc. JustCall offers features like Local Numbers, Toll-Free Numbers, Voicemail by email, Call center analytics, Live Call Activity, Team Collaboration (available in Help Scout), Appointment Scheduler, Website Click-To-Call Button, Call Details, Call Recordings, Sales Dialer, CallRoot, Voicemail Transcription, Wrap-up Time, Integration, etc.
- Customers/Industries: Zendesk targets Education, Financial Services, Government, Healthcare, Manufacturing, Media, Retail, Software, Telecommunications, etc. Zendesk has customers like 99 designs, Adslot, Modsy, Baublrbar, etc. LiveAgent targets Accounting & Legal, Automotive, Banking & Insurance, E-commerce & Services, Entertainment, eSports, Fashion, Forex, Healthcare, HR & Recruitment, Marketing & TelCo, Real Estate & Retail, Software & Internet, Travel & Accommodation, Web Hosting, etc. LiveAgent has customers like Forbes, Airbus, Inascar, etc. Help Scout has customers like FlexJobs, Brain.fm, OnePageCRM, GrabCard, Springboard, Influitive, Mixmax, Panorama Education, Tattly, ThreadLess, LanguaTalk, GrowSurf, TeamSnap, etc. JustCall targets HealthCare, Education, Financial Services, eCommerce, Real Estate, etc. JustCall has customers like Cloud kitchens, Dominos, Jaguar, McGraw-Hill, Alibaba Group, Grab, Google Fiber, Hello Fresh, Pipedrive, AIG, Walmart, Divvy, etc.
- Cost: Zendesk Talk starts at $49 per agent per month billed annually. LiveAgent starts at $15 per agent per month. Help Scout starts at $20 per user per month and $25 monthly. Help Scout offers a free trial. JustCall starts at $20 per user per month, billed annually, and $25 monthly.
- Cloud-based/On-premise: Zendesk Talk and all its alternatives are cloud-based. LiveAgent offers On-Premise for Windows and Linux.
- Popularity: Zendesk is publicly traded on the NYSE under the ZEN symbol with hundreds of millions of customers. JustCall is privately held and trusted by over 6000+ companies. Help Scout is also privately held and trusted by 8,000 customers in 70+ countries.
- Scalability: Zendesk Talk, Help Scout, and JustCall can accommodate companies of all sizes. LiveAgent accommodates a wide range of small & medium-sized businesses.
- Support: Zendesk, Help Scout, and LiveAgent offers support channels like FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, and Phone Support. JustCall offers all support channels of Zendesk, Help Scout, and LiveAgent except Phone Support.
zendesk talk alternatives - for small & large Business
Here are the top 4 alternatives to zendesk talk that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.