Shlomi Lavi /
May 26, 2022
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Bottom Line: Which is Better - Autotask or CA Service Desk?
CA Service Desk is more expensive to implement (TCO) than Autotask, and CA Service Desk is rated higher (84/100) than Autotask (75/100). Autotask offers users more features (3) than CA Service Desk (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Autotask Corporation Vs. CA Technologies
Autotask Corporation: Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, contracts, tech scheduling, project managemen...
CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...
Who is more expensive? Autotask or CA Service Desk Manager?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Autotask and CA Service Desk Manager.
Autotask price starts at $50 per month , On a scale between 1 to 10 Autotask is rated 6, which is similar to the average cost of IT Management software. CA Service Desk Manager accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Autotask is rated 6, which is similar to the average cost of IT Management software.
Bottom line: Autotask cost is around the same cost of CA Service Desk Manager.
Which software includes more/better features?
We've compared Autotask Vs. CA Service Desk based on some of the most important and required IT Management features.
Autotask: Data Import/Export, Basic Reports, Online Customer Support.
CA Service Desk Manager: We are still working to collect the list of features for CA Service Desk Manager.
Target customer size
Autotask's typical customers include: Small, medium and large size businesses, The software is a viable product for businesses of all sizes and a wide range of types.