Compare BetterCloud and CA Service Desk - May 2022

Shlomi LaviShlomi Lavi / May 26, 2022

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Bottom Line: Which is Better - BetterCloud or CA Service Desk?

CA Service Desk is more expensive to implement (TCO) than BetterCloud, and CA Service Desk is rated higher (84/100) than BetterCloud (52/100). BetterCloud offers users more features (3) than CA Service Desk (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BetterCloud Vs. CA Technologies

BetterCloud: BetterCloud was founded on a simple principle: improve the Google Apps experience for the entire Google Apps ecosystem. And we’re doing just that, helping IT administrators, end-users and resellers. Since 2011, more than 20,000 organizations and over 10 million users have used BetterCloud products to make the most of Google Apps every single day. ...

CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...

Who is more expensive? BetterCloud or CA Service Desk Manager?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BetterCloud and CA Service Desk Manager.

BetterCloud price starts at $3 per user/month , On a scale between 1 to 10 BetterCloud is rated 4, which is lower than the average cost of IT Management software. CA Service Desk Manager accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 BetterCloud is rated 4, which is lower than the average cost of IT Management software.

Bottom line: CA Service Desk Manager is more expensive than BetterCloud.

Which software includes more/better features?

We've compared BetterCloud Vs. CA Service Desk based on some of the most important and required IT Management features.

BetterCloud: Compliance , Event Logs, IT Management.

CA Service Desk Manager: We are still working to collect the list of features for CA Service Desk Manager.

Target customer size

BetterCloud's typical customers include: Small, medium and large size businesses, The software is a viable product for businesses of all sizes and a wide range of types.

BetterCloud

ITQlick rating
(3/5)

starts at $3 per user/month

BetterCloud is a trending cloud-based IT Management software, it is designed to support small, medium and large size business. BetterCloud received a rating of 3 from ITQlick team. The software cost is consider...

Categories: IT Management, Compliance , Event Management.

CA Service Desk

ITQlick rating
(3.3/5)

CA Service Desk Manager is a help desk management solution for businesses of all sizes. Its capabilities include asset management, ticketing, customer survey, and others. The software was designed and la...

Categories: CRM, Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

Compare specifications

Compare features

BetterCloud: 3 Features

Compliance
Event Logs
IT Management

CA Service Desk Manager: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
BetterCloud
ITQlick rating
3/5
Score
52/100
Pricing
4.4/10
License pricing
$3 per user/month
Functionality
6
Compare
CA Servi...
ITQlick rating
3.3/5
Score
84/100
Pricing
7/10
License pricing
Pricing not available
Functionality
13
Crashplan
ITQlick rating
4.6/5
Score
89/100
Pricing
2.6/10
License pricing
$10 per month
Functionality
9
SevOne
ITQlick rating
4/5
Score
88/100
Pricing
5.2/10
License pricing
$2,995 per license
Functionality
3
Review
Nerdio
ITQlick rating
5/5
Score
83/100
Pricing
6/10
License pricing
$3 per user/month
Functionality
3
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.