Compare CA Service Desk and BetterCloud - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - CA Service Desk or BetterCloud?

CA Service Desk is more expensive to implement (TCO) than BetterCloud, and CA Service Desk is rated higher (84/100) than BetterCloud (52/100). BetterCloud offers users more features (3) than CA Service Desk (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CA Technologies Vs. BetterCloud

CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...

BetterCloud: BetterCloud was founded on a simple principle: improve the Google Apps experience for the entire Google Apps ecosystem. And we’re doing just that, helping IT administrators, end-users and resellers. Since 2011, more than 20,000 organizations and over 10 million users have used BetterCloud products to make the most of Google Apps every single day. ...

Who is more expensive? CA Service Desk or BetterCloud?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CA Service Desk and BetterCloud.

CA Service Desk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CA Service Desk Manager is rated 6, which is similar to the average cost of IT Management software. BetterCloud price starts at $3 per user/month , When comparing BetterCloud to its competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line: CA Service Desk is more expensive than BetterCloud.

Which software includes more/better features?

We've compared CA Service Desk Vs. BetterCloud based on some of the most important and required IT Management features.

CA Service Desk: We are still working to collect the list of features for CA Service Desk.

BetterCloud: Compliance , Event Logs, IT Management.

Target customer size

The software is a viable product for businesses of all sizes and a wide range of types. and BetterCloud's target customer size include: Small, medium and large size businesses.