Shlomi Lavi /
Jun 09, 2022
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Bottom Line: Which is Better - Business Service Insight or Pipeline Pilot?
Pipeline Pilot is more expensive to implement (TCO) than Business Service Insight, and Pipeline Pilot is rated higher (87/100) than Business Service Insight (62/100). Both tools offer the same amount of features.
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CA Technologies Vs. Accelrys
CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...
Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.
Who is more expensive? Business Service Insight or Pipeline Pilot?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Business Service Insight and Pipeline Pilot.
Business Service Insight price starts at $1,000 per month , On a scale between 1 to 10 Business Service Insight is rated 2, which is much lower than the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Business Service Insight is rated 2, which is much lower than the average cost of Customer Service software.
Bottom line: Pipeline Pilot is more expensive than Business Service Insight.
Which software includes more/better features?
We've compared Business Service Insight Vs. Pipeline Pilot based on some of the most important and required Customer Service features.
Business Service Insight: Data Import/Export, Basic Reports, Online Customer Support.
Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Business Service Insight's typical customers include: Start up, Small business, Medium business, Large business, and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.