Compare CA Service Desk and ManageEngine Applications - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - CA Service Desk or ManageEngine Applications?

CA Service Desk is more expensive to implement (TCO) than ManageEngine Applications, and CA Service Desk is rated higher (84/100) than ManageEngine Applications (82/100). ManageEngine Applications offers users more features (8) than CA Service Desk (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CA Technologies Vs. ManageEngine

CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? CA Service Desk or ManageEngine Applications Manager?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CA Service Desk and ManageEngine Applications Manager.

CA Service Desk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CA Service Desk Manager is rated 6, which is similar to the average cost of IT Management software. ManageEngine Applications Manager price starts at $395 per user/year , When comparing ManageEngine Applications Manager to its competitors, the software is rated 6 - similar to the average IT Management software cost.

Bottom line: CA Service Desk cost is around the same cost of ManageEngine Applications Manager.

Which software includes more/better features?

We've compared CA Service Desk Vs. ManageEngine Applications based on some of the most important and required IT Management features.

CA Service Desk: We are still working to collect the list of features for CA Service Desk.

ManageEngine Applications Manager: Capacity Monitoring, Cross Platform Analysis, IT Asset Management, IT Cost Management, Service Management.

Target customer size

The software is a viable product for businesses of all sizes and a wide range of types. ManageEngine is most suitable for small and medium businesses, although it is extensive enough to meet the needs of large enterprises in most cases.