Shlomi Lavi /
Jul 04, 2022
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Bottom Line: Which is Better - ManageEngine Applications or CA Service Desk?
CA Service Desk is more expensive to implement (TCO) than ManageEngine Applications, and CA Service Desk is rated higher (84/100) than ManageEngine Applications (82/100). ManageEngine Applications offers users more features (8) than CA Service Desk (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. CA Technologies
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...
Who is more expensive? ManageEngine Applications or CA Service Desk Manager?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ManageEngine Applications and CA Service Desk Manager.
ManageEngine Applications price starts at $395 per user/year , On a scale between 1 to 10 ManageEngine Applications Manager is rated 6, which is similar to the average cost of IT Management software. CA Service Desk Manager accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ManageEngine Applications Manager is rated 6, which is similar to the average cost of IT Management software.
Bottom line: ManageEngine Applications cost is around the same cost of CA Service Desk Manager.
Which software includes more/better features?
We've compared ManageEngine Applications Vs. CA Service Desk based on some of the most important and required IT Management features.
ManageEngine Applications: Capacity Monitoring, Cross Platform Analysis, IT Asset Management, IT Cost Management, Service Management, Service Reporting, Service Request Management, Virus Management.
CA Service Desk Manager: We are still working to collect the list of features for CA Service Desk Manager.
Target customer size
ManageEngine is most suitable for small and medium businesses, although it is extensive enough to meet the needs of large enterprises in most cases. The software is a viable product for businesses of all sizes and a wide range of types.