CA Service Desk Manager is a help desk management solution for businesses of all sizes. Its capabilities include asset management, ticketing, customer survey, and others. The software was designed and la...
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CA Service Desk is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than CA Service Desk (84/100). Zoho CRM offers users more features (16) than CA Service Desk (0). There is a clear winner in this case and it is Zoho CRM!
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CA Service Desk and Zoho CRM.
CA Service Desk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CA Service Desk Manager is rated 6, which is similar to the average cost of IT Management software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average IT Management software cost.
Bottom line: CA Service Desk is more expensive than Zoho CRM.
We've compared CA Service Desk Vs. Zoho CRM based on some of the most important and required IT Management features.
CA Service Desk: We are still working to collect the list of features for CA Service Desk.
Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.
The software is a viable product for businesses of all sizes and a wide range of types. Zoho CRM is focused on startup to medium firms in different markets.
CA Service Desk Manager is a help desk management solution for businesses of all sizes. Its capabilities include asset management, ticketing, customer survey, and others. The software was designed and la...
Compare Pricingstarts at $14 per user/month
Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team co...
Compare PricingITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | IT Management -> CA Service Desk review |
Company: | CA Technologies |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | CA Service Desk review, CA Service Desk pricing, CA Service Desk alternatives |
ITQlick Score: | 98/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Zoho CRM review |
Company: | Zoho |
Pricing: | starts at $14 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Zoho CRM review, Zoho CRM pricing, Zoho CRM alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.