The average rating of Zoho CRM is 4 stars. The rating is based on 71 aggregated online reviews.
Zoho CRM is aimed at startup to medium companies in different industries. It can be used for service management, customer service, sales management, and marketing. Some of its current customers include Cleartrip, TDirect and Pepperstone.
Zoho CRM is the complete program you need for managing your customer relations. Its automated processes save you time and effort. With this solution you can focus more on how you can make sales.
Zoho CRM comes with various tools that users would find helpful for capturing leads, tracking sales activities, forecasting, following up on leads and providing customer service.
Aside from being integrated with other Zoho applications like Zoho Mail, Invoice and Docs, it also supports integration with third party apps that your business may already be using such as Gmail, Google Docs and MailChimp.
The main competitors for Zoho CRM are Sugar CRM and Base CRM.
Sugar CRM includes customer management & proactive selling based on predicted needs, social selling
through collaboration sites, as well as team collaboration through its integrated social platform. This is
integrated with multichannel marketing that is personalized bases on customer information, as well as
targeted using marketing intelligence. Additionally customer support is also included to drive successful
service & customer satisfaction level through efficient management & tracking of work orders.
Zoho CRM on the other hand is a workflow based system that focuses on lead generation & closure, as
well as interaction with customers on multiple channels. There is a marketing automation module for
targeting prospects and current customers, as well as sales management & forecasting to improve
revenue opportunities. Zoho CRM also support product customization and includes an API to easily
integrate it to other third party software.
Then there is Base CRM which focuses on lead tracking, marketing, sales management and customer
analysis. The product is accessible via mobile devices and supports performance goal management to
incentivize sales teams to achieve targets. Additionally it supports geolocation that maps both current
customers and prospects location to visually display sales territories and directions for the sales team.
Base CRM also allows scoring of leads to allow focus on better converting opportunities.
In comparison Zoho CRM includes project management to handle customer engagement on project
implementation, and has in built customer surveys to track satisfaction as well as interest in new
products & services.
Zoho CRM ia available in various pricing options. You can get the free version, which can have up to 3 free users. Premium versions include additional features. The Standard version costs $12 per user per month; Professional version is $20 per user per month and Enterprise is $35 per user per month.
25 questions to ask the vendor on Zoho CRM demo
| Company: | Zoho |
|---|---|
| Address: | Zoho Corporation, Research Boulevard, Austin, TX |
| Website: | Zoho CRM |
| Customers: | Start up, Small business, Medium business |
| Business Area: | Customer service, Marketing, Sales management, Service management |
| Platforms: | Desktop, Cloud |
| Operating Systems: | Mac OS, Windows, Linux |
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