Zoho CRM Review - why 4.2 stars?

• Unified customer experience: This platform offers exceptional customer relationship experience over all four stages of their purchase plan with bonuses like email and social media marketing, help desk, surveys and analytics all built for customer CRM.
• Omni channel: with this feature, the Zoho CRM addresses emails, social media, integrates sales and calls, and even converts online interactions to sales etc. The Zoho CRM also makes self-service selling available while conducting sales presentations and meetings from CRM.
• Team collaboration: The Zoho CRM was designed to facilitate client and customer communications by using feeds to keep the client team in loops.
• Process management: Zoho was built to take client sales team roadmap to adherent success!

• Zoho drives long-term value to businesses
• Zoho offers customers the opportunity to save time with its enhanced automation
• Zoho is very flexible, and offers a month-to-month contract that works with its transparent pricing plans
• Zoho has a simple and straightforward user interface that comes with a learning curve
• No installation or downloads required

• Zoho CRM needs many customizations
• Limited customer support
• No support is provided for the free Zoho CRM version
• Zoho CRM can be a bit slow when importing or working on larger files
• Zoho CRM is ideal for small to medium businesses, yet less suited for large enterprises

• Functionality: Zoho, when compared to its alternatives is highly rated in functions, compared to Salesforce and Zendesk sell it has all the same features, but when compared to monday.com Zoho has all its features plus an extra; Internet chat Integration.
• Customers/Industries: Compared to alternatives, Zoho ranges high on industry targets. The Zoho software has a great customer relationship, as it globally empowers over 250,000 businesses in about 180 countries while still engaging its customers. Zoho targets every business type, and thus is gaining the upper hand amongst its alternatives. With its higher adoption, faster implementation and better Roi, Zoho has far gained its industry and customer target than all of its listed alternatives except Salesforce who targets more Industries than Zoho.
• Cost: Zoho is considered very expensive when compared to close alternatives like; Zendest with pricing at $19, and monday.com which pricing ranges from $10. However, not all of its competitors offer free versions to their clients like Zoho and monday.com does. Cloud-Based/On-premise: In comparison to alternatives, Zoho CRM has all of its data cloud-based.
• Popularity: Zoho is also quite popular amongst its competitors, having about 250,000 enterprises using its services in about 180 different countries. Zoho has been in existence since 1996 and has grown beyond expectations.
• Support: Zoho CRM support knowledge base, email/help desk, phone support and live chat.

• The standard package offers everything the free trial does with extra benefits like workflows, scoring rules, multiple pipelines, mass email, custom dashboard, and Canvas (1 view/org).
• The professional package includes everything in the standard package with bonuses like sales signals, blueprint, web-to-case forms, validation rules, inventory management, and canvas (3 views/org).
• The enterprise package is the most popular amongst all other packages, and it includes everything in the professional package plus Said AI, command center, multi user, portals, advanced customization, mobile SDK and MDM, and canvas (5 views/module).
• The ultimate package is the most expensive, and it includes everything all other packages have with few bonuses like; advanced BI-bunded with Zoho analytics, enhanced feature limits, 30-day trial, and canvas (25 views/module.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Zoho CRM. You can also find here pricing information from Zoho CRM's website.