Zoho CRM Review - why 4.2 stars?

Zoho CRM Review
ITQlick Score: 98/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: CRM -> Zoho CRM review
Ranking:Ranked 3 out of 605 CRM systems
Company: Zoho
Pricing: starts at $14 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Zoho CRM pricing, Zoho CRM alternatives
Shlomi LaviShlomi Lavi / updated: Mar 07, 2023

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What is Zoho CRM?

The Zoho CRM is an award-winning cloud-based platform with various services that converts more leads to businesses, grows customer revenues, while also engaging with customers. This platform was established to bring together Customer sales, marketing, streamline policies, process, and support customer activities. Below are some notable features of Zoho CRM:
  • Unified customer experience: This platform offers exceptional customer relationship experience over all four stages of their purchase plan with bonuses like email and social media marketing, help desk, surveys and analytics all built for customer CRM.
  • Omni channel: with this feature, the Zoho CRM addresses emails, social media, integrates sales and calls, and even converts online interactions to sales etc. The Zoho CRM also makes self-service selling available while conducting sales presentations and meetings from CRM.
  • Team collaboration: The Zoho CRM was designed to facilitate client and customer communications by using feeds to keep the client team in loops.
  • Process management: Zoho was built to take client sales team roadmap to adherent success!
Zoho as a CRM was founded on the 17th of March in 1996 by Sridhar Vembu, it also has its data centers in USA, India, China, Australia, and Europe. This software was designed to be used by small, medium, and even large businesses to assist product sales become smarter and faster.

Who is it best for?

Zoho CRM is focused on startup to medium firms in different markets. It can be made use of for service management, customer support, sales management, as well as advertising and marketing. Several of its current clients consist of Cleartrip, TDirect and also Pepperstone.

Main features and functionalities

Zoho CRM is the full program you need for managing your client connections. Its automated procedures conserve you effort and time. With this solution you can concentrate much more on how you can make sales.

Zoho CRM features different tools that users would certainly discover handy for capturing leads, tracking sales tasks, forecasting, following up on leads and also supplying customer support. Other than being incorporated with other Zoho applications like Zoho Mail, Billing and also Docs.

It additionally sustains assimilation with third party applications that your service might already be using such as Gmail, Google Docs as well as MailChimp.

What is the actual cost?

Zoho CRM offers four plans starting from $14 per user per month. The different plans are Standard, Professional, Enterprise, and Ultimate.

  • Standard- Cost $14 per user per month. 

  • Professional- Cost $23 per user per month. 

  • Enterprise- Cost $40 per user per month.

  • Ultimate- Cost $52 per user per month.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Zoho CRM. You can also find here pricing information from Zoho CRM's website.


  • Zoho drives long-term value to businesses
  • Zoho offers customers the opportunity to save time with its enhanced automation
  • Zoho is very flexible, and offers a month-to-month contract that works with its transparent pricing plans
  • Zoho has a simple and straightforward user interface that comes with a learning curve
  • No installation or downloads required


  • Zoho CRM needs many customizations
  • Limited customer support
  • No support is provided for the free Zoho CRM version
  • Zoho CRM can be a bit slow when importing or working on larger files
  • Zoho CRM is ideal for small to medium businesses, yet less suited for large enterprises

How it stacks up?

Access a head to head analysis of Zoho CRM vs alternative software solutions.
ITQlick rating
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Zoho CRM
ITQlick rating
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$14 per user/month
ITQlick rating
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$9.90 per user/month
ITQlick rating
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$25 per user/month
ITQlick rating
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$19 per user/month
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$169 per month

Frequently Asked Questions (FAQs)

Is it the best CRM system?

Zoho CRM is ranked 3 out of 605 software in their category (CRM systems).

How they are rated on ITQlick?

The rating of Zoho CRM is 4.2 stars out of 5 and the total score is 98 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Zoho CRM makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Zoho CRM can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Zoho CRM and alternatives?

The most popular alternatives to Zoho CRM in 2024: Pipedrive, Salesforce CRM, Nimble, Keap, Nutshell. Access the complete competitors analysis here - Zoho CRM VS CRM Software alternatives.

Is Zoho CRM right for you or your business?

The Zoho enterprise was designed for various businesses that include B2B, B2C, SMB etc. With its workflow management, advanced analytics, territory management, sales and marketing automation, it assists in reducing time/workload spent and endured by business heads. Furthermore, Zoho CRM is also designed to be used by startups, large enterprises, and verticals (real estate, insurance, legal, media, restaurants etc) amongst others.

List of categories

Banking CRM
Casino CRM
Complaint Management
Customer Relationship Management
Customer Loyalty
Customer Success
Healthcare CRM
Insurance CRM
Mobile CRM
Online CRM
Pharmaceutical CRM

List of features

Campaign Dashboard
Campaign Management
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Document Management
Email Marketing
Knowledge Base
Lead Management
Social Advertising
Social Media

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.