Zoho CRM Review - why 4.2 stars?

Zoho CRM Review
ITQlick Score: 98/100
ITQlick Rating: (4.2/5)
Pricing: 2/10 - low cost
Category: CRM -> Zoho CRM
Ranking:Ranked 3 out of 600 CRM systems
Company: Zoho
Pricing: starts at $12 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Zoho CRM pricing, Zoho CRM alternatives
Shlomi LaviShlomi Lavi / updated: Apr 28, 2021

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What is Zoho CRM?

Zoho CRM is cloud-based consumer partnership monitoring as well as client interaction service created for companies of all dimensions. The core features consist of artificial intelligence, pipe management and group partnership as well as even more. The multichannel attribute that includes sales signals, telephone systems and also live conversation allows the customer to link in real-time with prospects as well as consumers.

Artificial Intelligence that includes Zia AI, Zia voice and data enrichment as well as more allow the user to supply trends, forecasts as well as abnormalities and also more. Performance and also analytics include helps the user gauge the performance of every sale task and break up quotas into attainable targets.

Modification function includes designs, subforms and custom-made elements and it helps the customer can personalize the standard modules, rise performances and also make Zoho CRM job.

What is Zoho CRM rating? ()

The rating of Zoho CRM is 4.2 stars out of 5 and the total score is 98 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Zoho CRM's typical customers?

Zoho CRM is focused on startup to medium firms in different markets. It can be made use of for service management, customer support, sales management, as well as advertising and marketing. Several of its current clients consist of Cleartrip, TDirect and also Pepperstone.

Is Zoho CRM the best CRM?

Zoho CRM is ranked 3 out of 600 software in their category (CRM systems).

What are their main features and functionalities?

Zoho CRM is the full program you need for managing your client connections. Its automated procedures conserve you effort and time. With this solution you can concentrate much more on how you can make sales.

Zoho CRM features different tools that users would certainly discover handy for capturing leads, tracking sales tasks, forecasting, following up on leads and also supplying customer support. Other than being incorporated with other Zoho applications like Zoho Mail, Billing and also Docs.

It additionally sustains assimilation with third party applications that your service might already be using such as Gmail, Google Docs as well as MailChimp.

What are Zoho CRM's pros? (5 Pros)

  • Intuitive interface and navigation allows new users to get quickly familiar with Zoho CRM
  • Swift integration with third party programs and other Zoho tools
  • Zoho CRM offers cost effective packages and a free version
  • A mobile application for access while on the go
  • No installation or downloads required

What are Zoho CRM's cons? (2 cons)

  • Help Desk integration is included only in the Enterprise edition
  • While Zoho CRM is integrated with other Zoho tools, their interface are not consistent with each other

Who are their main alternatives?

The two primary competitors of Zoho CRM include Hubspot CRM as well as Salesforce.

Hubspot much like Zoho CRM is cloud-based consumer partnership management. Hubspot CRM satisfies tiny and medium-sized ventures with 10-200 clients whereas Zoho CRM caters to everybody as well as businesses of any type of size. Hubspot supplier is Hubspot whereas Zoho CRM is a product of Zoho CRM which was established in 1996 and based in the United States.

Both Zoho CRM as well as Hubspot CRM supplies a complimentary trial as well as variation. Zoho CRM offers training using documents, webinars and also in-person while Hubspot CRM provides training using documentation, webinars, live on the internet as well as in-person.

Salesforce is a cloud-based client connection management remedy similar to Zoho CRM. Zoho CRM is an item of Zoho CRM which was founded in 1996 and also based in the United States whereas Salesforce supplier is Salesforce.

Salesforce deals with businesses of all dimensions varying from 2 to 1000 plus, and also on the other hand, Zoho CRM supplies to companies of all sizes ranging from 1 to 1000 plus. Salesforce has a complimentary test yet no free variation unlike Zoho CRM that has both a free test as well as variation.

What is the cost of Zoho CRM?

The cost of license starts at $12 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Zoho CRM

What should you ask Zoho during a demo session? (65 questions)

Schedule a demo with Zoho CRM and access 65 must ask questions for the vendor while watching Zoho CRM in action.

Is it the right software for you?

Zoho CRM is perfect for individuals, freelancers and companies of all dimensions consisting of small, medium-sized as well as large enterprises. It satisfies multiple industries consisting of monetary solutions, power, consumer & retail, transport, medical care, consultancy and also utilities as well as more.

Zoho CRM's list of categories:

Banking CRM
Casino CRM
Complaint Management
Customer Relationship Management
Customer Loyalty
Customer Success
Healthcare CRM
Insurance CRM
Mac CRM
Mobile CRM
Online CRM
Pharmaceutical CRM

Zoho CRM's list of features:

Billing/Invoicing
Campaign Dashboard
Campaign Management
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Document Management
Email Marketing
Knowledge Base
Lead Management
Multi-Language
Social Advertising
Social Media

Zoho CRM Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.