Zoho CRM Review - why 4.2 stars?

Shlomi LaviShlomi Lavi / updated: Jul 08, 2020

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What is Zoho CRM?

Main category: CRM

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team collaboration and more. The multichannel feature that comprises of sales signals, telephony and live chat enables the user to connect in real-time with prospects and customers.

Artificial Intelligence that comprises of Zia AI, Zia voice and data enrichment and more enable the user to offer trends, predictions and anomalies and more. Performance and analytics feature helps the user measure the performance of every sale activity and break up quotas into achievable targets.

Customization feature comprises of layouts, subforms and custom components and it helps the user can customize the standard modules, increase functionalities and make Zoho CRM work.

Zoho CRM rating -

The rating of Zoho CRM is 4.2 stars out of 5 and the total score is 98 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology page

Typical Customers

Zoho CRM is aimed at startup to medium companies in different industries. It can be used for service management, customer service, sales management, and marketing. Some of its current customers include Cleartrip, TDirect and Pepperstone.

Features

Zoho CRM is the complete program you need for managing your customer relations. Its automated processes save you time and effort. With this solution you can focus more on how you can make sales.

Zoho CRM comes with various tools that users would find helpful for capturing leads, tracking sales activities, forecasting, following up on leads and providing customer service.

Aside from being integrated with other Zoho applications like Zoho Mail, Invoice and Docs, it also supports integration with third party apps that your business may already be using such as Gmail, Google Docs and MailChimp.

Zoho CRM 5 Pros

  • Intuitive interface and navigation allows new users to get quickly familiar with Zoho CRM
  • Swift integration with third party programs and other Zoho tools
  • Zoho CRM offers cost effective packages and a free version
  • A mobile application for access while on the go
  • No installation or downloads required

Zoho CRM 2 Cons

  • Help Desk integration is included only in the Enterprise edition
  • While Zoho CRM is integrated with other Zoho tools, their interface are not consistent with each other

Competitors & Alternatives

The two main competitors of Zoho CRM include Hubspot CRM and Salesforce. Hubspot just like Zoho CRM is cloud-based customer relationship management. Hubspot CRM caters to small and medium-sized enterprises with 10-200 customers whereas Zoho CRM caters to everyone and businesses of any size.

Hubspot vendor is Hubspot whereas Zoho CRM is a product of Zoho CRM which was founded in 1996 and based in the United States. Both Zoho CRM and Hubspot CRM offers a free trial and version. Zoho CRM offers training via documentation, webinars and in-person while Hubspot CRM offers training via documentation, webinars, live online and in-person.

Salesforce is a cloud-based customer relationship management solution just like Zoho CRM. Zoho CRM is a product of Zoho CRM which was founded in 1996 and based in the United States whereas Salesforce vendor is Salesforce.

Salesforce caters to businesses of all sizes ranging from 2 to 1000 plus, and on the other hand, Zoho CRM provides to businesses of all sizes ranging from 1 to 1000 plus. Salesforce has a free trial but no free version unlike Zoho CRM that has both a free trial and version. . The full list of competitors can be found here.

Zoho CRM Pricing Information

The cost of license starting from $12 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Zoho CRM

Questions to ask the vendor during a demo

Schedule a demo with Zoho CRM and access 25 must ask questions for the vendor while watching Zoho CRM in action.

Is it the right software for you?

Zoho CRM is ideal for individuals, freelancers and businesses of all sizes including small, medium-sized and large enterprises. It caters to multiple industries including financial services, energy, consumer & retail, transportation, healthcare, consultancy and utilities and more.

Zoho CRM Categories

Banking CRM
Casino CRM
Complaint Management
Customer Relationship Management
Customer Loyalty
Customer Success
Healthcare CRM
Insurance CRM
Mac CRM
Mobile CRM
Online CRM
Pharmaceutical CRM

Zoho CRM specifications

ITQlick Score: 98/100
ITQlick Rating: (4.2/5)
Company: Zoho
Address: Zoho Corporation, Research Boulevard, Austin, TX
Pricing: Starting from $12 per user/month
Typical customers: Small business, Medium business, Large business
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Zoho CRM Features

Billing/Invoicing
Campaign Dashboard
Campaign Management
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Document Management
Email Marketing
Knowledge Base
Lead Management
Multi-Language
Social Advertising
Social Media

Zoho CRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality score
36
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality score
19
Software review
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Functionality score
28
Software review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Functionality score
31
Software review
Keap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.8/10
License pricing license pricing (if provided by the software vendor)
$24 per month
Functionality score
35
Software review
Compare
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.