Zoho CRM Review - why 4.2 stars?

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team collaboration and more. The multichannel feature that comprises of sales signals, telephony and live chat enables the user to connect in real-time with prospects and customers.

Artificial Intelligence that comprises of Zia AI, Zia voice and data enrichment and more enable the user to offer trends, predictions and anomalies and more. Performance and analytics feature helps the user measure the performance of every sale activity and break up quotas into achievable targets.

Customization feature comprises of layouts, subforms and custom components and it helps the user can customize the standard modules, increase functionalities and make Zoho CRM work.

The rating of Zoho CRM is 4.2 stars out of 5 and the total score is 98 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Zoho CRM is aimed at startup to medium companies in different industries. It can be used for service management, customer service, sales management, and marketing. Some of its current customers include Cleartrip, TDirect and Pepperstone.

Zoho CRM is ranked 3 out of 600 software in their category (CRM systems).

Zoho CRM is the complete program you need for managing your customer relations. Its automated processes save you time and effort. With this solution you can focus more on how you can make sales.

Zoho CRM comes with various tools that users would find helpful for capturing leads, tracking sales activities, forecasting, following up on leads and providing customer service.

Aside from being integrated with other Zoho applications like Zoho Mail, Invoice and Docs, it also supports integration with third party apps that your business may already be using such as Gmail, Google Docs and MailChimp.

The two main competitors of Zoho CRM include Hubspot CRM and Salesforce. Hubspot just like Zoho CRM is cloud-based customer relationship management. Hubspot CRM caters to small and medium-sized enterprises with 10-200 customers whereas Zoho CRM caters to everyone and businesses of any size.

Hubspot vendor is Hubspot whereas Zoho CRM is a product of Zoho CRM which was founded in 1996 and based in the United States. Both Zoho CRM and Hubspot CRM offers a free trial and version. Zoho CRM offers training via documentation, webinars and in-person while Hubspot CRM offers training via documentation, webinars, live online and in-person.

Salesforce is a cloud-based customer relationship management solution just like Zoho CRM. Zoho CRM is a product of Zoho CRM which was founded in 1996 and based in the United States whereas Salesforce vendor is Salesforce.

Salesforce caters to businesses of all sizes ranging from 2 to 1000 plus, and on the other hand, Zoho CRM provides to businesses of all sizes ranging from 1 to 1000 plus. Salesforce has a free trial but no free version unlike Zoho CRM that has both a free trial and version.

Schedule a demo with Zoho CRM and access 65 must ask questions for the vendor while watching Zoho CRM in action.