Zoho CRM Review - why 4.2 stars?

Zoho CRM Review
ITQlick Score: 98/100
ITQlick Rating: (4.2/5)
Pricing: 2/10 - low cost
Category: CRM -> Zoho CRM
Ranking:Ranked 3 out of 599 CRM systems
Company: Zoho
Pricing: starts at $14 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Zoho CRM pricing, Zoho CRM alternatives

Shlomi LaviShlomi Lavi / updated: Mar 08, 2022

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What is Zoho CRM?

The Zoho CRM is an award-winning cloud-based platform with various services that converts more leads to businesses, grows customer revenues, while also engaging with customers. This platform was established to bring together Customer sales, marketing, streamline policies, process, and support customer activities. Below are some notable features of Zoho CRM:
  • Unified customer experience: This platform offers exceptional customer relationship experience over all four stages of their purchase plan with bonuses like email and social media marketing, help desk, surveys and analytics all built for customer CRM.
  • Omni channel: with this feature, the Zoho CRM addresses emails, social media, integrates sales and calls, and even converts online interactions to sales etc. The Zoho CRM also makes self-service selling available while conducting sales presentations and meetings from CRM.
  • Team collaboration: The Zoho CRM was designed to facilitate client and customer communications by using feeds to keep the client team in loops.
  • Process management: Zoho was built to take client sales team roadmap to adherent success!
Zoho as a CRM was founded on the 17th of March in 1996 by Sridhar Vembu, it also has its data centers in USA, India, China, Australia, and Europe. This software was designed to be used by small, medium, and even large businesses to assist product sales become smarter and faster.

What is Zoho CRM rating?

The rating of Zoho CRM is 4.2 stars out of 5 and the total score is 98 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Zoho CRM?

Zoho CRM is focused on startup to medium firms in different markets. It can be made use of for service management, customer support, sales management, as well as advertising and marketing. Several of its current clients consist of Cleartrip, TDirect and also Pepperstone.

Is Zoho CRM the best CRM system?

Zoho CRM is ranked 3 out of 599 software in their category (CRM systems).

What are their main features and functionalities?

Zoho CRM is the full program you need for managing your client connections. Its automated procedures conserve you effort and time. With this solution you can concentrate much more on how you can make sales.

Zoho CRM features different tools that users would certainly discover handy for capturing leads, tracking sales tasks, forecasting, following up on leads and also supplying customer support. Other than being incorporated with other Zoho applications like Zoho Mail, Billing and also Docs.

It additionally sustains assimilation with third party applications that your service might already be using such as Gmail, Google Docs as well as MailChimp.

What are Zoho CRM's pros? (5 Pros)

  • Zoho drives long-term value to businesses
  • Zoho offers customers the opportunity to save time with its enhanced automation
  • Zoho is very flexible, and offers a month-to-month contract that works with its transparent pricing plans
  • Zoho has a simple and straightforward user interface that comes with a learning curve
  • No installation or downloads required

What are Zoho CRM's cons? (5 cons)

  • Zoho CRM needs many customizations
  • Limited customer support
  • No support is provided for the free Zoho CRM version
  • Zoho CRM can be a bit slow when importing or working on larger files
  • Zoho CRM is ideal for small to medium businesses, yet less suited for large enterprises

Who are their main alternatives?

Zoho competes with some of the best CRM in the industry, below is a brief of how it competes with Zendesk Sell, Salesforce sales cloud, and Monday.com.
  • Functionality: Zoho, when compared to its alternatives is highly rated in functions, compared to Salesforce and Zendesk sell it has all the same features, but when compared to monday.com Zoho has all its features plus an extra; Internet chat Integration.
  • Customers/Industries: Compared to alternatives, Zoho ranges high on industry targets. The Zoho software has a great customer relationship, as it globally empowers over 250,000 businesses in about 180 countries while still engaging its customers. Zoho targets every business type, and thus is gaining the upper hand amongst its alternatives. With its higher adoption, faster implementation and better Roi, Zoho has far gained its industry and customer target than all of its listed alternatives except Salesforce who targets more Industries than Zoho.
  • Cost: Zoho is considered very expensive when compared to close alternatives like; Zendest with pricing at $19, and monday.com which pricing ranges from $10. However, not all of its competitors offer free versions to their clients like Zoho and monday.com does. Cloud-Based/On-premise: In comparison to alternatives, Zoho CRM has all of its data cloud-based.
  • Popularity: Zoho is also quite popular amongst its competitors, having about 250,000 enterprises using its services in about 180 different countries. Zoho has been in existence since 1996 and has grown beyond expectations.
  • Support: Zoho CRM support knowledge base, email/help desk, phone support and live chat.

What is the cost of Zoho CRM?

Zoho CRM offers a flexible free trial from which its customers can cancel or switch at any time. The Zoho CRM has four package plans for clients and they are; the Standard package of $14 per month., the Professional package of $23 per month, the Enterprise package of $40 per month, and the Ultimate package of $52 per month.
  • The standard package offers everything the free trial does with extra benefits like workflows, scoring rules, multiple pipelines, mass email, custom dashboard, and Canvas (1 view/org).
  • The professional package includes everything in the standard package with bonuses like sales signals, blueprint, web-to-case forms, validation rules, inventory management, and canvas (3 views/org).
  • The enterprise package is the most popular amongst all other packages, and it includes everything in the professional package plus Said AI, command center, multi user, portals, advanced customization, mobile SDK and MDM, and canvas (5 views/module).
  • The ultimate package is the most expensive, and it includes everything all other packages have with few bonuses like; advanced BI-bunded with Zoho analytics, enhanced feature limits, 30-day trial, and canvas (25 views/module.
Zoho CRM is cost rated at 4.2 out of 5, which indicates that it is a high-cost customer relationship management system.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Zoho CRM. You can also find here pricing information from Zoho CRM's website.

What should you ask Zoho during a demo session? (65 questions)

Schedule a demo with Zoho CRM and access 65 must ask questions for the vendor while watching Zoho CRM in action.

Where Zoho CRM is used?

The Zoho enterprise was designed for various businesses that include B2B, B2C, SMB etc. With its workflow management, advanced analytics, territory management, sales and marketing automation, it assists in reducing time/workload spent and endured by business heads. Furthermore, Zoho CRM is also designed to be used by startups, large enterprises, and verticals (real estate, insurance, legal, media, restaurants etc) amongst others.

List of categories

Banking CRM
Casino CRM
Complaint Management
Customer Relationship Management
Customer Loyalty
Customer Success
Healthcare CRM
Insurance CRM
Mobile CRM
Online CRM
Pharmaceutical CRM

List of features

Campaign Dashboard
Campaign Management
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Document Management
Email Marketing
Knowledge Base
Lead Management
Social Advertising
Social Media

Zoho CRM Vs. Alternatives

ITQlick rating
License pricing
ITQlick rating
License pricing
$14 per user/month
ITQlick rating
License pricing
$12.50 per user/month
ITQlick rating
License pricing
$25 per user/month
ITQlick rating
License pricing
$19 per user/month
ITQlick rating
License pricing
$56 per month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.