The rating of Zoho CRM is 4 stars. The rating is based on ITQlick experts review
Zoho CRM is aimed at startup to medium companies in different industries. It can be used for service management, customer service, sales management, and marketing. Some of its current customers include Cleartrip, TDirect and Pepperstone.
Zoho CRM is the complete program you need for managing your customer relations. Its automated processes save you time and effort. With this solution you can focus more on how you can make sales.
Zoho CRM comes with various tools that users would find helpful for capturing leads, tracking sales activities, forecasting, following up on leads and providing customer service.
Aside from being integrated with other Zoho applications like Zoho Mail, Invoice and Docs, it also supports integration with third party apps that your business may already be using such as Gmail, Google Docs and MailChimp.
The main competitors for Zoho CRM are Sugar CRM and Base CRM.
Sugar CRM includes customer management & proactive selling based on predicted needs, social selling
through collaboration sites, as well as team collaboration through its integrated social platform. This is
integrated with multichannel marketing that is personalized bases on customer information, as well as
targeted using marketing intelligence. Additionally customer support is also included to drive successful
service & customer satisfaction level through efficient management & tracking of work orders.
Zoho CRM on the other hand is a workflow based system that focuses on lead generation & closure, as
well as interaction with customers on multiple channels. There is a marketing automation module for
targeting prospects and current customers, as well as sales management & forecasting to improve
revenue opportunities. Zoho CRM also support product customization and includes an API to easily
integrate it to other third party software.
Then there is Base CRM which focuses on lead tracking, marketing, sales management and customer
analysis. The product is accessible via mobile devices and supports performance goal management to
incentivize sales teams to achieve targets. Additionally it supports geolocation that maps both current
customers and prospects location to visually display sales territories and directions for the sales team.
Base CRM also allows scoring of leads to allow focus on better converting opportunities.
In comparison Zoho CRM includes project management to handle customer engagement on project
implementation, and has in built customer surveys to track satisfaction as well as interest in new
products & services.
Zoho CRM ia available in various pricing options. You can get the free version, which can have up to 3 free users. Premium versions include additional features. The Standard version costs $12 per user per month; Professional version is $20 per user per month and Enterprise is $35 per user per month.
25 questions to ask the vendor on Zoho CRM demo
| Company: | Zoho |
|---|---|
| Address: | Zoho Corporation, Research Boulevard, Austin, TX |
| Website: | Zoho CRM |
| Customers: | Start up, Small business, Medium business |
| Business Area: | Customer service, Marketing, Sales management, Service management |
| Platforms: | Desktop, Cloud |
| Operating Systems: | Mac OS, Windows, Linux |
Every business wants to ensure that its customers and employees stay happy. Earlier, manual ticketing would cost customers, organizers, and promotion companies time. But the advent of ticketing software has brought about a transformation in the field... read more
Customer support is integral to a business. Besides addressing customer queries, the best ticketing software is your key to keeping customers and employees happy, saving time and money for the business. But the influx of ticketing solutions can make ... read more
In simple words, customer relationship management or CRM is designed to optimize business interactions throughout the lifecycle of customers. With the right CRM solution, you can dramatically boost business by keeping and efficiently organizing infor... read more
If you are looking for a tool that is flexible enough to adapt to your unique business processes, without actually slowing down sales, then HubSpot CRM may come in handy. The Web-based platform is designed to help you create a solid presence online, ... read more
Sharepoint is an integrated suite of applications that facilitates information sharing across boundaries, provides content management solutions, and helps improve business efficiency and processes. The content management and collaboration tool provid... read more
Today, a comprehensive software solution with an intuitive interface that manages content, integrates with email, and tracks sales activities is a highly valuable investment. These features make a customer relationship management (CRM) all the more i... read more
Salesforce is one of the leading on-demand customer relationship management platforms in the market. Its intuitive user interface optimizes technology to deliver a rewarding user experience, providing easy access to information. Information access he... read more
Social CRM is designed with the capabilities of both customer relationship management and social media management. The tool helps in better customer engagement and interaction. In simple words, the CRM software is integrated with social media feature... read more
Customer Relationship Management (CRM) solutions have evolved from custom contact management tools into enterprise information portals. The market is abuzz with a range of CRM tools, making choice difficult. Moreover, no one CRM solution is a perfect... read more
Customer is critical to the success of any organization. Customer relationship management (CRM) is the process to manage customer interactions throughout their lifecycle. A CRM software solution comes in handy to automate these processes. Each CRM sy... read more
Business Process Management or BPM is a practice designed to execute, model, automate, control, and optimize business activity flows. It is a way of observing and controlling the processes in an organization, ensuring that workflow is efficient, effe... read more
A CRM (customer relationship management) solution is the go-to software for businesses of all sizes across a range of industry verticals. But with so many solutions in the market contending for the market share, it is natural to feel overwhelmed for ... read more
If you are looking for ways to improve your business efficiency and organize things, investing in a CRM (customer relationship management) system is a good decision. An efficient CRM system is crucial for the growth of your business and can protect y... read more
Customer service is critically important in the business world. What happens when your customer support staff member forgets to reply to an escalated email? What about your response time? Not responding to customer queries quickly can prove disastrou... read more
Implementing the proper distribution system is crucial to the success of your business. The right distribution software can facilitate management of business operations by tracking products and terms for customers and suppliers. Distribution systems ... read more
Salesforce CRM is the leader in on-demand CRM (customer relationship management) solutions. Both large and small businesses trust their customer information to this platform, primarily because of its safe & secure sales application. With Salesforce, ... read more
Customer relationship management (CRM) software solutions such as Salesforce is known to improve sales productivity and efficiency in organizations. We determined 10 statements about Salesforce, let us know if you agree to each. Looking forward to yo... read more
CRM is the process and tool to assist organizations improve customer relationships. With many CRM solutions available, which system would you vote as the best CRM software for this year? Vote below and find out what other systems are popular today.... read more
CRM or Customer relationship management refers to software, practices, and technologies that businesses and companies can use to manage and analyze data and interactions with their customers. There are many ways to find and hire CRM software, and one... read more
Customer relationship management (CRM) is the process and tool to manage customer interactions throughout the organization, with a bigger aim to improve customer relationship. Also known as contact management software, CRM consolidates all customer d... read more
Enterprise customer relationship management (CRM) systems are designed for large businesses with varying needs and multi-faceted customer-facing approaches, but it works equally good for small enterprises. With multiple departments and sales teams, i... read more
No business, big or small, can afford not to have a customer relationship management (CRM) solution. After all, a robust CRM system is crucial to having your sales process firing on all cylinders and providing an impeccable customer service. As a sma... read more
No one needs a reliable customer relationship management (CRM) solution more than insurance companies because trust is critical when it comes to money management. A CRM solutions for insurance companies is designed to improve data management and boos... read more
As a real estate firm, you need more than a database to store the leads and contacts you gain from your marketing efforts. You need cutting-edge contact management software, which is intuitive, quick, and easily navigable and allows for real-time tra... read more
Casino customer relationship management (CRM) software is designed to enable casino managers to monitor players and keep a close watch on the relative value of repeat customers. In a casino environment, customer service is critical and each type of c... read more
Lead management is a critical process employed by businesses to generate new business. A lead management system is designed to help businesses track and optimize the entire sales process to improve your sales pipeline.... read more
Are your service representatives spending maximum time looking for answers instead of dealing with customer enquiries? Are you worried that your data resources are not working optimally and your service reps are not able to focus on ensuring good cus... read more
Managing your pile of contacts can be a big hassle. But if you have the right contact management software, you can enjoy peace of mind that your contacts are organized and managed well, without you having to pay special attention to it. Managing con... read more
Financial or banking institutions face a number of challenges and cannot let their guard down at any cost, especially in this age of cut-throat competition. Taking steps to improve customer experience could certainly help financial institutions to st... read more
The hospitality industry is all about customer interaction, with a focus on improving customer experience. Hospitality customer relationship management (CRM) software is vital to the hotel industry, designed to help businesses improve customer experi... read more
As a retailer, your prime focus should be to enhance customer experience, as customer is the king and cannot be neglected. Retail customer relationship management (CRM) software solutions are designed to enhance experience of your customer base by he... read more
Managing regulatory compliance is a big hassle for pharmaceutical industry. A number of pharmacies are now turning to customer relationship management software to execute sales plans and grow their revenue. CRM for pharmaceutical industry is designed... read more
When looking for pest control software, it is important to ensure that you understand the exact requirements of your business with regard to technology. As a pest management company, you need a solution that can assist with general business tasks. Th... read more
A customer relationship management (CRM) system is designed to organize your contact lists, which includes customers and prospects, among other connections. It enables you to prioritize leads, track sales pipeline, and send messages to your database.... read more
... read more
When it comes to choosing call center software, you are looking for a tool that meets the needs of your organization as well as customers while keeping cost in check. Customers want quick solutions to their queries, and a reliable contact center solu... read more
Sales force automation (SFA) software is designed to make the sales team more effective and streamline sales processes by automating tasks. The powerful software helps your sales professionals in effective sales planning, increased sales, better sale... read more
Customer service is the key to a successful business. So you cannot compromise with your help desk. Choosing the best help desk software can be tricky. Nevertheless here are a few common help desk software selection mistakes that some enterprises mak... read more
In today’s competitive marketplace, it is crucial for marketers to engage customers and prospects across different channels and nurture leads. One smart way of doing so is to invest in a robust lead management solution that efficiently tracks and man... read more
A business phone system is a critical part of the day-to-day business operations. Besides connecting you to the outside world, it shapes your business image and helps boost sales.... read more
Sales automation covers the main components of the sales process including order management, inventory control, customer management and sales forecasting. Whereas marketing automation focuses on the customer marketing process and seeks to manage cust... read more
Can you imagine why some companies, which are not so stick-in-the-mud of traditional marketing, are very successful in meeting their annual target sales and revenue? Top secret online marketing formulas – could be. Well crafted online marketing strat... read more
Do you really think your customers randomly decided to trust your products or services? We can’t deny there is always a “good luck” factor, but the truth is that from the first contact of a potential client it mostly depends on your company to finall... read more
Since the arrival of Social Media nobody can take a rest, and that includes your company. Your brand and your corporate reputation is no longer something static but a living reality that grows, interacts and changes almost on a daily basis. As you ca... read more
Field Service management refers to on site field work allocation & location, and then ensuring the appropriate service technician assignment, as well dispatching & monitoring the work to be done. This activity is an important part of services based c... read more
For services based companies it is important that they can manage their operations in the field effectively both to ensure work is addressed, as well as that work allocations & time to deliver is optimized. In addition a service operation needs to en... read more
Lead Management is the first step in the sales process where a business creates and maintains an ongoing list of potential customers which will eventually turn into committed clientele. To help this process, Lead Management software is aimed at ensu... read more
Customer Relationship Management (CRM) software is focused on managing and developing the way in which customers interact with an organization. It supports the multiple available avenues for client relations including marketing and sales of product a... read more
Customer Relationship Management (CRM) is the foundation stone of any business that relies on maintaining and continuously expanding his customer base. CRM software solutions are one of the most important tools that have been assisting companies of a... read more
Sales automation covers the main components of the sales process including order management, inventory control, customer management and sales forecasting. Whereas marketing automation focuses on the customer marketing process and seeks to manage cust... read more
