Compare Call Box and InTouch - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Call Box or InTouch?

Call Box is more expensive to implement (TCO) than InTouch, and InTouch is rated higher (91/100) than Call Box (77/100). InTouch offers users more features (3) than Call Box (0). There is a clear winner in this case and it is InTouch!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Call Box Vs. Customers Really Matter Ltd

Call Box : The quickest, easiest way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Understand what's generating your best leads so you can generate more of them. Become top-notch at handing those calls you've worked so hard to generate. Then efficiently pursue the best opportunities that demand more attentio...

Customers Really Matter Ltd: Everything we do at CRM is based upon the idea that the customer is the lifeblood of business. This applies both to our services, which help organisations build and strengthen customer relationships, and also in the service and support we provide to our clients before, during and after projects. We understand the pressure of being a small business ...

Who is more expensive? Call Box or InTouch?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Call Box and InTouch.

Call Box accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Box is rated 6, which is similar to the average cost of Call Center software. InTouch price starts at $368.74 per user/month , When comparing InTouch to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Call Box is more expensive than InTouch.

Which software includes more/better features?

We've compared Call Box Vs. InTouch based on some of the most important and required Call Center features.

Call Box: We are still working to collect the list of features for Call Box.

InTouch: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Call Box's typical customers include: Start up, Small business, Medium business, Large business,

InTouch Legal Management software is primarily designed for law firms, solo practitioners, and in-house legal departments.