InTouch Review

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Last updated: Sep 22, 2019

InTouch Review

ITQlick rating
(3/5)

Starting from $15 per user/month

InTouchCRM software is a cloud-hosted sales and marketing software system which integrates email marketing with all traditional CRM features like sales deal management, contact management, calendar sharing, mar...

  • Categories :

    • Customer Relationship Management
    • Retail & POS

Shlomi Lavi / updated: Sep 22, 2019

What is InTouch?

InTouchCRM software is a cloud-hosted sales and marketing software system which integrates email marketing with all traditional CRM features like sales deal management, contact management, calendar sharing, marketing surveys and more. The various integrated marketing tools include text marketing, social feeds, mail merge, and online customer surveys among others.

It uses the sales & marketing approach to ensure small businesses acquire better results using minimal costs and time. InTouchCRM software is the creation of InTouchNow Ltd in the UK. In addition, InTouch software runs on Windows, Android, iPhone/iPad, Mac, and Web-based operating systems.

Some distinctive feature of InTouch software includes contact management, email marketing, automated campaigns, web forms, and survey tools among many others. With the solution, users are able to access vital customer information and act on it for marketing purposes.

Average Rating -

The rating of InTouch is 3 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Customers of the software mainly include small and medium businesses with backgrounds in a wide range of industries. Some major industries where the software has been deployed include retail and sale, manufacturing, marketing and advertisement, business process outsourcing, financial services, and others. Among the major customers of the software we can include Team Force, Wellingborough Cycles, and The Cabinet Office etc.

Features

InTouch features a database of customers as part of its content management services and also maintains marketing and customer communications. The software offers email marketing to reach the right customers with their required needs. Automated emails continue the operation on their own without any manual intervention. Predefined emails can be created to send and receive the feedback.

The software offers web forms for the building of contacts database with the facility of subscribing to the mailing lists. Constant feedback and response of the customers is recorded with the survey tools and social media support.

InTouch 5 Pros

  • InTouch has a suite of tools to get you started with simple but effective sales and marketing campaigns.
  • The InTouch approach ensures that our system helps you get the best results, for the minimum investment in time and money.
  • InTouch combines all of the traditional crm functionality of contact management, sales deal management, calendar sharing and more, with the power of integrated marketing tools like email marketing, text marketing, mail merge for printed material, social feeds and online surveys for customer insights.
  • InTouch is more than just a piece of software, it is a sales and marketing approach, specifically designed for small businesses who need to get better results with limited time and money.
  • InTouch focuses on the core things that can make a real difference, the 20% that will get you 80% of your business growth results.

Competitors & Alternatives

The two main competitors of InTouchCRM software include Highrise CRM and amoCRM. Highrise CRM is a cloud-hosted customer relationship management system that facilitates in tracking lead, as well as managing to follow-ups whereas InTouchCRM software is a cloud-hosted sales and marketing software system which integrates email marketing with all traditional CRM features.

In terms of vendors, InTouchCRM software is a creation of InTouchNow Ltd but Highrise CRM is a product by Highrise HQ. Both Highrise CRM and InTouchCRM solutions are designed to suit small businesses in various industries.

amoCRM is a cloud-based Sales & Lead management software solution tailored specifically for small and medium businesses (SMBs) but on the other hand whereas InTouchCRM software is a cloud-hosted sales and marketing software system built for small businesses.

While InTouchNow Ltd owns InTouchCRM, QSOFT LLC, on the other hand, owns amoCRM. InTouchCRM software supports the English language only, while amoCRM is offered in English, Russian, or Spanish languages.

InTouch Pricing Information

The cost of license starting from $15 per user/month. The experts at ITQlick has reviewed InTouch pricing and gave the software a total cost of ownership (TCO) rating of 3.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching InTouch in action

Is it the right software for you?

InTouchCRM software offers sales and marketing tools that are intended for small businesses in various industry segments. It caters for individuals and companies in markets such as Africa and the Middle East, Asia, Australia, China, Europe, Canada, India, Japan, Germany, and the United States among others. The software targets businesses in numerous industries including services, retail, hospitality, and restaurants, as well as manufacturing and more.

InTouch Categories

Customer Relationship Management
Retail & POS

Specifications

Company:
Address: North Somerset, United Kingdom
Website:https://www.intouchcrm.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

InTouch Features

Data Import/Export
Basic Reports
Online Customer Support

InTouch Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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InTouch
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
24
Fit small business
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$39 per user/month
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On premise and Cloud
Functionality score
20
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$445 per license
Hosting
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Functionality score
9
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MyCase
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$39 per user/month
Hosting
On premise and Cloud
Functionality score
24
Fit small business
Fit medium business
Fit large business
Software review