InTouch Review - why 3 stars?

Shlomi Lavi / updated: Feb 27, 2023

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What is InTouch?

InTouch Legal Management software is a comprehensive cloud-based software designed for law firms, solo practitioners, and in-house legal departments to streamline their daily operations. The software provides a complete legal management solution to help users manage their practice more efficiently, freeing up time and resources to focus on client needs and business growth.

InTouch Legal Management software offers a range of features to help users manage their law practice efficiently. Here are 3-4 features of the software:

1. Matter Management: InTouch Legal Management software offers matter management features that allow users to manage their clients, cases, and legal matters. Users can store client information, case details, notes, and documents all in one place. With customizable workflows, users can set up automatic reminders and track deadlines for each matter, ensuring that nothing falls through the cracks.

2. Time and Billing: The software offers a robust time and billing system that simplifies the invoicing process. Users can create and send invoices to clients directly from the software, track billable hours, and manage expenses. InTouch Legal Management software also integrates with popular accounting software, allowing users to streamline their bookkeeping and accounting tasks.

3. Document Management: InTouch Legal Management software provides users with an intuitive document management system that helps them organize, store, and access documents securely. Users can easily upload, tag, and categorize documents to ensure quick and easy retrieval when needed. The software also offers features for version control, document collaboration, and secure sharing.

4. Reporting and Analytics: InTouch Legal Management software provides users with advanced reporting and analytics features, allowing them to track the progress of their cases, monitor their billing and financial performance, and gain insights into the health of their practice. Customizable dashboards and reports help users to identify trends, identify areas for improvement, and make informed business decisions.

InTouch Legal Management software was established in 2010 in North Carolina, USA, and has since grown to become a leading legal management software provider. The company is based in Durham, North Carolina, and has a team of over 20 employees.

In summary, InTouch Legal Management software offers a comprehensive legal management solution for law firms, solo practitioners, and in-house legal departments. With features like matter management, time and billing, document management, and reporting and analytics, the software helps users to manage their practice more efficiently and effectively. Whether you are a small or mid-sized law firm, InTouch Legal Management software can help you streamline your operations, save time and resources, and focus on delivering high-quality legal services to your clients.

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Who is it best for?

InTouch Legal Management software is primarily designed for law firms, solo practitioners, and in-house legal departments. The software can cater to the needs of a variety of industries, including but not limited to corporate law, family law, intellectual property law, criminal law, and personal injury law.

Here are some examples of customers who use InTouch Legal Management software:

1. The Law Offices of John T. Orcutt: The Law Offices of John T. Orcutt is a bankruptcy law firm based in North Carolina, USA. The firm uses InTouch Legal Management software to manage their client data, track deadlines, and automate their workflows, allowing them to focus on providing high-quality legal services to their clients.

2. Arnold Law Firm: Arnold Law Firm is a family law firm based in Eugene, Oregon, USA. The firm uses InTouch Legal Management software to streamline their matter management, time and billing, and document management tasks, ensuring that they are able to provide efficient and effective legal services to their clients.

3. Duncan Legal PC: Duncan Legal PC is a law firm based in Colorado, USA, specializing in construction law and litigation. The firm uses InTouch Legal Management software to manage their cases, track their billable hours, and generate invoices, allowing them to focus on growing their business and providing excellent legal services to their clients.

4. Cooney Law Offices, P.S.: Cooney Law Offices, P.S. is a personal injury law firm based in Spokane, Washington, USA. The firm uses InTouch Legal Management software to manage their client data, automate their workflows, and track their billable hours, helping them to provide efficient and effective legal services to their clients.

5. Scott Legal, P.C.: Scott Legal, P.C. is an immigration law firm based in New York, USA. The firm uses InTouch Legal Management software to manage their cases, track their time and expenses, and generate invoices, ensuring that they are able to provide timely and accurate legal services to their clients.

In addition to these examples, there are many other law firms, solo practitioners, and in-house legal departments that use InTouch Legal Management software to streamline their operations and provide high-quality legal services to their clients.

Main features and functionalities

InTouch Legal Management software can help your business in several ways, including:

1. Streamlining your workflows: InTouch Legal Management software can automate many of the repetitive and time-consuming tasks involved in running a legal practice, such as matter management, time and billing, and document management. By streamlining your workflows, you can save time and improve your efficiency, allowing you to focus on providing high-quality legal services to your clients.

2. Managing your client data: InTouch Legal Management software provides a centralized database for all of your client information, including contact information, case details, and billing information. This can help you keep track of your clients needs and preferences, allowing you to provide personalized and effective legal services.

3. Improving your communication: InTouch Legal Management software includes features for email management and calendaring, allowing you to stay organized and communicate effectively with your clients and colleagues. This can help you avoid missed deadlines and ensure that you are always on top of your caseload.

4. Tracking your performance: InTouch Legal Management software includes reporting and analytics tools that can help you track your performance and identify areas for improvement. By monitoring your billable hours, expenses, and other metrics, you can optimize your business practices and increase your profitability.

Overall, InTouch Legal Management software can help you streamline your legal practice and improve your efficiency, while also providing the tools you need to deliver high-quality legal services to your clients.

What is the actual cost?

InTouch offers three pricing plans for its users namely, Starter, Established, and Enterprise. The cost of the three plans is

• Starter: The cost of the Starter plan is around £299 per month. 

• Established: The established plan costs around £478 per month.

• Enterprise: To know the cost of an Enterprise plan, you need to connect with InTouch customer support.

ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for InTouch. You can also find here pricing information from InTouch's website.

Pros

• InTouch Legal Management offers a highly intuitive and user-friendly interface that makes it easy for lawyers and legal professionals to get started with minimal training.
• It gives clients access to a client portal to track their property
• InTouch combines all of the traditional crm functionality of contact management, sales deal management, calendar sharing and more, with the power of integrated marketing tools like email marketing, text marketing, mail merge for printed material, social feeds and online surveys for customer insights.
• It also offers custom training plans to ensure that the transition of the employees is seamless and efficient
• InTouch focuses on the core things that can make a real difference, the 20% that will get you 80% of your business growth results.

Cons

• InTouch is not compatible with any desktop and mobile platforms
• InTouch Legal Management offers limited customization options compared to some of its competitors, which may not be suitable for larger firms with complex workflows and unique requirements.
• While InTouch Legal Management offers phone and email support, it does not provide 24/7 support or chat support, which can be a disadvantage for firms that need immediate assistance with their legal management software.

How it stacks up?

Access a head to head analysis of InTouch vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is InTouch right for you or your business?

In touch is ideal for individuals, small-sized, midsize, and large organizations providing their services in the law industry. This software assists lawyers in streamlining their processes connected to quotation computation and agent tracking, allowing them to better their business operations. Using this software, the users can build efficient workflows based on the client requirements and send progress reports to the relevant stakeholders. In addition, in touch assists the lawyers in gaining visibility into performance metrics through automated reports and contributes towards the improvement of decision-making processes.