InTouch Review - why 3 stars?

InTouch Review
ITQlick Score: 91/100
ITQlick Rating: (3/5)
Pricing: 3.6/10 - low cost
Category: Legal Management -> InTouch
Ranking:Ranked 5 out of 66 Legal Management systems
Company: Customers Really Matter Ltd
Pricing: starts at $19 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: InTouch pricing, InTouch alternatives

Shlomi LaviShlomi Lavi / updated: May 04, 2021

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is InTouch?

InTouchCRM software is a cloud-hosted sales and marketing software system which integrates email marketing with all traditional CRM features like sales deal management, contact management, calendar sharing, marketing surveys and more. The various integrated marketing tools include text marketing, social feeds, mail merge, and online customer surveys among others.

It uses the sales & marketing approach to ensure small businesses acquire better results using minimal costs and time. InTouchCRM software is the creation of InTouchNow Ltd in the UK. In addition, InTouch software runs on Windows, Android, iPhone/iPad, Mac, and Web-based operating systems.

Some distinctive feature of InTouch software includes contact management, email marketing, automated campaigns, web forms, and survey tools among many others. With the solution, users are able to access vital customer information and act on it for marketing purposes.

What is InTouch rating? ()

The rating of InTouch is 3 stars out of 5 and the total score is 91 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are InTouch's typical customers?

Customers of the software mainly include small and medium businesses with backgrounds in a wide range of industries. Some major industries where the software has been deployed include retail and sale, manufacturing, marketing and advertisement, business process outsourcing, financial services, and others. Among the major customers of the software we can include Team Force, Wellingborough Cycles, and The Cabinet Office etc.

Is InTouch the best Legal Management?

InTouch is ranked 5 out of 66 software in their category (Legal Management systems).

What are their main features and functionalities?

InTouch features a database of customers as part of its content management services and also maintains marketing and customer communications. The software offers email marketing to reach the right customers with their required needs. Automated emails continue the operation on their own without any manual intervention. Predefined emails can be created to send and receive the feedback.

The software offers web forms for the building of contacts database with the facility of subscribing to the mailing lists. Constant feedback and response of the customers is recorded with the survey tools and social media support.

What are InTouch's pros? (5 Pros)

  • InTouch has a suite of tools to get you started with simple but effective sales and marketing campaigns.
  • The InTouch approach ensures that our system helps you get the best results, for the minimum investment in time and money.
  • InTouch combines all of the traditional crm functionality of contact management, sales deal management, calendar sharing and more, with the power of integrated marketing tools like email marketing, text marketing, mail merge for printed material, social feeds and online surveys for customer insights.
  • InTouch is more than just a piece of software, it is a sales and marketing approach, specifically designed for small businesses who need to get better results with limited time and money.
  • InTouch focuses on the core things that can make a real difference, the 20% that will get you 80% of your business growth results.

Who are their main alternatives?

The two main competitors of InTouchCRM software include Highrise CRM and amoCRM. Highrise CRM is a cloud-hosted customer relationship management system that facilitates in tracking lead, as well as managing to follow-ups whereas InTouchCRM software is a cloud-hosted sales and marketing software system which integrates email marketing with all traditional CRM features.

In terms of vendors, InTouchCRM software is a creation of InTouchNow Ltd but Highrise CRM is a product by Highrise HQ. Both Highrise CRM and InTouchCRM solutions are designed to suit small businesses in various industries.

amoCRM is a cloud-based Sales & Lead management software solution tailored specifically for small and medium businesses (SMBs) but on the other hand whereas InTouchCRM software is a cloud-hosted sales and marketing software system built for small businesses.

While InTouchNow Ltd owns InTouchCRM, QSOFT LLC, on the other hand, owns amoCRM. InTouchCRM software supports the English language only, while amoCRM is offered in English, Russian, or Spanish languages.

What is the cost of InTouch?

The cost of license starts at $19 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for InTouch

What should you ask Customers Really Matter Ltd during a demo session? (65 questions)

Schedule a demo with InTouch and access 65 must ask questions for the vendor while watching InTouch in action. Visit the vendor's website here.

Is it the right software for you?

InTouchCRM software offers sales and marketing tools that are intended for small businesses in various industry segments. It caters for individuals and companies in markets such as Africa and the Middle East, Asia, Australia, China, Europe, Canada, India, Japan, Germany, and the United States among others. The software targets businesses in numerous industries including services, retail, hospitality, and restaurants, as well as manufacturing and more.

InTouch's list of categories:

Customer Relationship Management
Retail & POS

InTouch's list of features:

Data Import/Export
Basic Reports
Online Customer Support

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.