Compare Call Box and RingCentral Contact Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Call Box or RingCentral Contact Center?

Call Box is more expensive to implement (TCO) than RingCentral Contact Center, and RingCentral Contact Center is rated higher (83/100) than Call Box (77/100). RingCentral Contact Center offers users more features (5) than Call Box (0). There is a clear winner in this case and it is RingCentral Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Call Box Vs. RingCentral

Call Box : The quickest, easiest way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Understand what's generating your best leads so you can generate more of them. Become top-notch at handing those calls you've worked so hard to generate. Then efficiently pursue the best opportunities that demand more attentio...

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Who is more expensive? Call Box or RingCentral Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Call Box and RingCentral Contact Center.

Call Box accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Box is rated 6, which is similar to the average cost of Call Center software. RingCentral Contact Center price starts at $14.99 per user/month , When comparing RingCentral Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Call Box is more expensive than RingCentral Contact Center.

Which software includes more/better features?

We've compared Call Box Vs. RingCentral Contact Center based on some of the most important and required Call Center features.

Call Box: We are still working to collect the list of features for Call Box.

RingCentral Contact Center: Blended Call Center, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center.

Target customer size

Call Box's typical customers include: Start up, Small business, Medium business, Large business, The typical customers of RingCentral Contact Center are the business people belonging to small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses category as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.