Compare Capacity and Zoho Desk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Capacity or Zoho Desk?

Capacity is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Capacity (82/100). Capacity offers users more features (14) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Capacity Vs. Zoho Corporation

Capacity: Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Capacity or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Capacity and Zoho Desk.

Capacity accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Capacity is rated 6, which is similar to the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Capacity is more expensive than Zoho Desk.

Which software includes more/better features?

We've compared Capacity Vs. Zoho Desk based on some of the most important and required Help Desk features.

Capacity: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Dashboard, Email integration, Workflow, Collaboration, Self Service Portal, Help Desk, Customer Experience Management, Communications.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

Capacity's typical customers include: Small, medium and large size businesses, and Zoho Desk's target customer size include: Small, medium and large size businesses.