Shlomi Lavi / Jun 23, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
CC-One is more expensive to implement (TCO) than Dixa, and Dixa is rated with the same score (83/100) as CC-One (83/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...
Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and Dixa.
CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. Dixa price starts at $99 per feature/month , When comparing Dixa to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CC-One is more expensive than Dixa.
We've compared CC-One Vs. Dixa based on some of the most important and required Call Center features.
CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.
Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.
CC-One's typical customers include: Small, medium and large size businesses, and Dixa's target customer size include: Small, medium and large size businesses.
starts at $359.88 per year
CC-One is a SaaS-based call center software that enables contact center administrators to manage omnichannel customer voice, email, and chat interactions and maintain collaboration between back-office personnel...
Compare Pricing| ITQlick Score: | 83/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Call Center -> CC-One review |
| Company: | BroadSoft |
| Pricing: | starts at $359.88 per year |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | CC-One review, CC-One pricing, CC-One alternatives |
| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Telephony -> Dixa review |
| Company: | Dixa |
| Pricing: | starts at $99 per feature/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | Dixa review, Dixa pricing, Dixa alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.