Shlomi Lavi /
Dec 14, 2022
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Bottom Line: Which is Better - CC-One or Intermedia Contact Center?
CC-One is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than CC-One (83/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BroadSoft Vs. Telax Hosted Call Center
BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...
Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost.
Telax clients get a customizable, easy-to-use solution that includes r...
Who is more expensive? CC-One or Telax Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CC-One and Telax Hosted Call Center.
CC-One price starts at $359.88 per year , On a scale between 1 to 10 CC-One is rated 6, which is similar to the average cost of Call Center software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CC-One is more expensive than Telax Hosted Call Center.
Which software includes more/better features?
We've compared CC-One Vs. Intermedia Contact Center based on some of the most important and required Call Center features.
CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.
Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.
Target customer size
CC-One's typical customers include: Small, medium and large size businesses, Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.