Compare CenterWare Inbound and CloudTalk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - CenterWare Inbound or CloudTalk?

CenterWare Inbound is more expensive to implement (TCO) than CloudTalk, and CenterWare Inbound is rated higher (91/100) than CloudTalk (82/100). CloudTalk offers users more features (6) than CenterWare Inbound (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuxiba Technologies Vs. CloudTalk

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

CloudTalk: CloudTalk offers native integrations with most popular CRMs, Helpdesks and Business tools like Pipedrive, Hubspot, Salesforce, Zendesk and more. Access phone call details in your CRM or see caller CRM information in CloudTalk with our 2-way sync solutions.

Who is more expensive? CenterWare Inbound or CloudTalk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CenterWare Inbound and CloudTalk.

CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software. CloudTalk price starts at $20 per user/month , When comparing CloudTalk to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: CenterWare Inbound cost is around the same cost of CloudTalk.

Which software includes more/better features?

We've compared CenterWare Inbound Vs. CloudTalk based on some of the most important and required Call Center features.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

CloudTalk: Blended Call Center, Call Conferencing, Call Recording, Call Center, Conference Calling.

Target customer size

CenterWare Inbound's typical customers include: Medium and large size businesses, and CloudTalk's target customer size include: SMBs.