Compare CenterWare Inbound and Virtual Call Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - CenterWare Inbound or Virtual Call Center?

CenterWare Inbound is more expensive to implement (TCO) than Virtual Call Center, and CenterWare Inbound is rated higher (91/100) than Virtual Call Center (51/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuxiba Technologies Vs. Virtual Call Center

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Virtual Call Center: Virtual Call Center was founded, initially under the name of NDG (later eWorldCom) in 1999. Focus shifted to VoIP research & development, developing IP-based phone and fax applications in 2003. We provide not just an ICT solution but a complete and high-quality business solution for companies who communicate with their customers via phone and/or ...

Who is more expensive? CenterWare Inbound or Virtual Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CenterWare Inbound and Virtual Call Center.

CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software. Virtual Call Center price starts at $25 per user/month , When comparing Virtual Call Center to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: CenterWare Inbound cost is around the same cost of Virtual Call Center.

Which software includes more/better features?

We've compared CenterWare Inbound Vs. Virtual Call Center based on some of the most important and required Call Center features.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Virtual Call Center: We are still working to collect the list of features for Virtual Call Center.

Target customer size

CenterWare Inbound's typical customers include: Medium and large size businesses, and Virtual Call Center's target customer size include: SMBs.