Shlomi Lavi / Sep 28, 2023We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Cerberus Help Desk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Cerberus Help Desk (78/100). Zendesk offers users more features (23) than Cerberus Help Desk (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Webgroup Media LLC: Webgroup Media, LLC. (WGM) is a commercial open source company that was founded in April 2001 to build web-based enterprise collaboration software. We're lean, profitable, and organically-bootstrapped. We share 100% of our source code due to our fundamental belief that bits and bytes have less value than experience and long-term, mutually advantage...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cerberus Help Desk and Zendesk.
Cerberus Help Desk price starts at $30 per seat/month , On a scale between 1 to 10 Cerberus Help Desk is rated 4, which is lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Cerberus Help Desk is more expensive than Zendesk.
We've compared Cerberus Help Desk Vs. Zendesk based on some of the most important and required Help Desk features.
Cerberus Help Desk: We are still working to collect the list of features for Cerberus Help Desk.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Cerberus Help Desk's typical customers include: Small, medium and large size businesses, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
starts at $30 per seat/month
Cerberus Help Desk is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Cerberus Help Desk received a rating of 3.4 from ITQlick team. The software cost ...
Compare Pricing| ITQlick Score: | 78/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> Cerberus Help Desk review |
| Company: | Webgroup Media LLC |
| Pricing: | starts at $30 per seat/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Cerberus Help Desk review, Cerberus Help Desk pricing, Cerberus Help Desk alternatives |
| ITQlick Score: | 92/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Zendesk review |
| Company: | Zendesk |
| Pricing: | starts at $49 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.