Compare Freshdesk and Cerberus Help Desk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshdesk or Cerberus Help Desk?

Cerberus Help Desk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Cerberus Help Desk (78/100). Freshdesk offers users more features (10) than Cerberus Help Desk (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Webgroup Media LLC

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Webgroup Media LLC: Webgroup Media, LLC. (WGM) is a commercial open source company that was founded in April 2001 to build web-based enterprise collaboration software. We're lean, profitable, and organically-bootstrapped. We share 100% of our source code due to our fundamental belief that bits and bytes have less value than experience and long-term, mutually advantage...

Who is more expensive? Freshdesk or Cerberus Help Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshdesk and Cerberus Help Desk.

Freshdesk price starts at $15 per agent/month , On a scale between 1 to 10 Freshdesk is rated 2, which is much lower than the average cost of Help Desk software. Cerberus Help Desk price starts at $30 per seat/month , When comparing Cerberus Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Cerberus Help Desk is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Freshdesk Vs. Cerberus Help Desk based on some of the most important and required Help Desk features.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Rules/Workflows, Scheduling.

Cerberus Help Desk: We are still working to collect the list of features for Cerberus Help Desk.

Target customer size

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. and Cerberus Help Desk's target customer size include: Small, medium and large size businesses.