Compare Close and Pega CRM - Aug 2022

Shlomi LaviShlomi Lavi / Aug 15, 2022

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Bottom Line: Which is Better - Close or Pega CRM?

Pega CRM is more expensive to implement (TCO) than Close, and Close is rated higher (81/100) than Pega CRM (68/100). Close offers users more features (9) than Pega CRM (3). There is a clear winner in this case and it is Close!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Elastic Inc Vs. Pegasystems

Elastic Inc: Over 2 years ago we started a "Sales As A Service" business called ElasticSales. The vision for Elastic was to build a massive sales infrastructure and empower startups and companies around the world to tap into that infrastructure in order to scale their sales efforts.

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Who is more expensive? Close or Pega CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Close and Pega CRM.

Close price starts at $29 per user/month , On a scale between 1 to 10 Close is rated 2, which is much lower than the average cost of CRM software. Pega CRM price starts at $90 per feature , When comparing Pega CRM to its competitors, the software is rated 10 - much higher than the average CRM software cost.

Bottom line: Pega CRM is more expensive than Close.

Which software includes more/better features?

We've compared Close Vs. Pega CRM based on some of the most important and required CRM features.

Close: API, Email integration, Lead Management, Marketing, Sales orders, Call Center, Conference Calling, Email Marketing.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

This web-based Close. Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution.



Close

ITQlick rating
(4.7/5)

starts at $29 per user/month

Close.io is a web-based CRM software developed by Elastic’s Sales. This platform is powerfully dedicated on activity, with VoiP email and calling being profoundly unified into the platform itself. This platform...

Categories: Banking CRM, Casino CRM, Healthcare CRM, Insurance CRM.

Pega CRM

ITQlick rating
(3.7/5)

starts at $90 per feature

Pega CRM software is an enterprise-level, cloud-hosted customer relationship management system that offers integrated sales, marketing, as well as customer service capabilities within a single solution.

Categories: Mobile, Email Marketing.

Compare specifications

Compare features

Close: 9 Features

API
Email integration
Lead Management
Marketing
Sales orders
Call Center
Conference Calling
Email Marketing
Email

Pega CRM: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Close
ITQlick rating
4.7/5
Score
81/100
Pricing
2.8/10
License pricing
$29 per user/month
Functionality
15
Review
Compare
Pega CRM
ITQlick rating
3.7/5
Score
68/100
Pricing
10/10
License pricing
$90 per feature
Functionality
5
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.