Shlomi Lavi /
Aug 15, 2022
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Bottom Line: Which is Better - Close or Pega CRM?
Pega CRM is more expensive to implement (TCO) than Close, and Close is rated higher (81/100) than Pega CRM (68/100). Close offers users more features (9) than Pega CRM (3). There is a clear winner in this case and it is Close!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Elastic Inc Vs. Pegasystems
Elastic Inc: Over 2 years ago we started a "Sales As A Service" business called ElasticSales. The vision for Elastic was to build a massive sales infrastructure and empower startups and companies around the world to tap into that infrastructure in order to scale their sales efforts.
Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts.
Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.
Who is more expensive? Close or Pega CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Close and Pega CRM.
Close price starts at $29 per user/month , On a scale between 1 to 10 Close is rated 2, which is much lower than the average cost of CRM software. Pega CRM price starts at $90 per feature , When comparing Pega CRM to its competitors, the software is rated 10 - much higher than the average CRM software cost.
Bottom line: Pega CRM is more expensive than Close.
Which software includes more/better features?
We've compared Close Vs. Pega CRM based on some of the most important and required CRM features.
Close: API, Email integration, Lead Management, Marketing, Sales orders, Call Center, Conference Calling, Email Marketing.
Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
This web-based Close. Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution.