Compare CloudCall and Business Voice - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - CloudCall or Business Voice?

CloudCall is more expensive to implement (TCO) than Business Voice, and Business Voice is rated higher (90/100) than CloudCall (81/100). CloudCall offers users more features (5) than Business Voice (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudcall Group Vs. PanTerra Networks

Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...

PanTerra Networks: PanTerra Networks is the leading cloud-based Unified Communications-as-a-Service (UCaaS) provider to small and medium size enterprises. PanTerra's delivers cloud-based SaaS tools that enable companies to more competitive by making them more responsive, accessible and productive. PanTerra’s flagship solution, WorldSmart, delivers digital business vo...

Who is more expensive? CloudCall or Business Voice?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and Business Voice.

CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. Business Voice price starts at $24.95 per month , When comparing Business Voice to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CloudCall cost is around the same cost of Business Voice.

Which software includes more/better features?

We've compared CloudCall Vs. Business Voice based on some of the most important and required Call Center features.

CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.

Business Voice: We are still working to collect the list of features for Business Voice.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The usual customers who fully utilize Business Voice have businesses that are categorized as small (typically with 10-100 employees), medium-sized businesses (typically with 100-1,000 employees) and larger enterprises that take benefits from the IT sector, data hosting and related information services, mainly using VoIP and business phone solutions.