Shlomi Lavi /
Feb 28, 2023
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Bottom Line: Which is Better - Converged Communications Center or monday.com?
monday.com is more expensive to implement (TCO) than Converged Communications Center, and monday.com is rated higher (98/100) than Converged Communications Center (53/100). monday.com offers users more features (35) than Converged Communications Center (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
DialResults Vs. monday.com
DialResults: DialResults has been offering Call Center Solutions since 1997. Headquartered in Mesa, Arizona, DialResults develops and sells contact center solutions throughout North America and together with its partners markets and sells CTI solutions in India, Pakistan, the Middle Eastern Regions and Central America. Converged Communication Center is DialResu...
monday.com: Founded in 2012 and launched as an independent startup in February 2014, monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that ...
Who is more expensive? Converged Communications Center or monday.com?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Converged Communications Center and monday.com.
Converged Communications Center price starts at $150 per user/month , On a scale between 1 to 10 Converged Communications Center is rated 2, which is much lower than the average cost of Call Center software. monday.com price starts at $10 per seat/month , When comparing monday.com to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: monday.com is more expensive than Converged Communications Center.
Which software includes more/better features?
We've compared Converged Communications Center Vs. monday.com based on some of the most important and required Call Center features.
Converged Communications Center: We are still working to collect the list of features for Converged Communications Center.
monday.com: Basic Reports, Chat, Customizable Categories, Dashboard, HR Analytics.
Target customer size
Converged Communications Center's typical customers include: SMBs,
Monday.