Compare CXM Recording and Infor CRM - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - CXM Recording or Infor CRM?

Infor CRM is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than Infor CRM (77/100). CXM Recording offers users more features (11) than Infor CRM (10). There is a clear winner in this case and it is CXM Recording!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CXM Vs. Swiftpage

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Swiftpage: We've built our business on delivering the most innovative and useful digital marketing solutions, and on developing partnerships for the long term. We're now stronger than ever. Our extensive product portfolio and experienced, knowledgeable team are the right combination for your dynamic business.

Who is more expensive? CXM Recording or Saleslogix?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Saleslogix.

CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Saleslogix price starts at $25 per user/month , When comparing Saleslogix to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Saleslogix is more expensive than CXM Recording.

Which software includes more/better features?

We've compared CXM Recording Vs. Infor CRM based on some of the most important and required Call Center features.

CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.

Saleslogix: Customer Self Service Portal, Customer Service, Document Management, Knowledge Base, Marketing Automation.

Target customer size

Creedenz CXM is best suited for small business and medium business in the healthcare sector. Infor CRM is ideal for start-ups, small to medium enterprises, and freelancers.