Compare Desk-com and Agent.ai Software - Oct 2022
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Bottom Line: Which is Better - Desk-com or Agent.ai Software?
Agent.ai Software is more expensive to implement (TCO) than Desk-com, and Desk-com is rated higher (90/100) than Agent.ai Software (25/100). Desk-com offers users more features (16) than Agent.ai Software (0). There is a clear winner in this case and it is Desk-com!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Agent.ai
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Agent.ai: Agent.ai provides artificial intelligence-enhanced customer service software that help businesses connect in real-time with their customers wherever they are, whenever they’d like and in the communication channels they prefer. Backed by its event-based machine learning and natural language processing engines, Agent.ai enables businesses to deliver...
Who is more expensive? Desk-com or Agent.ai Software?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Desk-com and Agent.ai Software.
Desk-com price starts at $25 per user/month , On a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software. Agent.ai Software price starts at $0.05 per month , When comparing Agent.ai Software to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Desk-com cost is around the same cost of Agent.ai Software.
Which software includes more/better features?
We've compared Desk-com Vs. Agent.ai Software based on some of the most important and required Help Desk features.
Desk-com: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, Service Level Agreements.
Agent.ai Software: We are still working to collect the list of features for Agent.ai Software.
Target customer size
Desk. and Agent.ai Software's target customer size include: SMBs.
Agent.ai Software
starts at $0.05 per month
Agent.ai Software is a leading cloud-based Help Desk software, it is designed to support small and medium size business. Agent.ai Software received a rating of 3.6 from ITQlick team. The software cost is consid...
Compare PricingCompare specifications
Desk-com Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Desk-com review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Desk-com review, Desk-com pricing, Desk-com alternatives |
Agent.ai Software Specifications
ITQlick Score: | 25/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Agent.ai Software review |
Company: | Agent.ai |
Pricing: | starts at $0.05 per month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile |
Links: | Agent.ai Software review, Agent.ai Software pricing, Agent.ai Software alternatives |
Compare features
Desk-com: 16 Features
Agent.ai Software: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.