Compare Desk-com and HelpStar ITIL Help Desk - Jul 2022
Compare Pricing
Shlomi Lavi / Jul 15, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Desk-com or HelpStar ITIL Help Desk?
HelpStar ITIL Help Desk is more expensive to implement (TCO) than Desk-com, and Desk-com is rated higher (90/100) than HelpStar ITIL Help Desk (82/100). Desk-com offers users more features (16) than HelpStar ITIL Help Desk (11). There is a clear winner in this case and it is Desk-com!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Help Desk Technology
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
Who is more expensive? Desk-com or HelpStar ITIL Help Desk Software?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Desk-com and HelpStar ITIL Help Desk Software.
Desk-com price starts at $25 per user/month , On a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software. HelpStar ITIL Help Desk Software price starts at $49 per user/month , When comparing HelpStar ITIL Help Desk Software to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: HelpStar ITIL Help Desk Software is more expensive than Desk-com.
Which software includes more/better features?
We've compared Desk-com Vs. HelpStar ITIL Help Desk based on some of the most important and required Help Desk features.
Desk-com: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, Service Level Agreements.
HelpStar ITIL Help Desk Software: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ.
Target customer size
Desk. HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.
HelpStar ITIL Help Desk
starts at $49 per user/month
HelpSTAR ServicePRO is a professional service desk software that can help users to manage tickets and workflows. This software can help users to optimize their operational efficiency and is completely web-based...
Compare PricingCompare specifications
Desk-com Specifications
| ITQlick Score: | 90/100 |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Desk-com review |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | Desk-com review, Desk-com pricing, Desk-com alternatives |
HelpStar ITIL Help Desk Specifications
| ITQlick Score: | 82/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Help Desk -> HelpStar ITIL Help Desk review |
| Company: | Help Desk Technology |
| Pricing: | starts at $49 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | HelpStar ITIL Help Desk review, HelpStar ITIL Help Desk pricing, HelpStar ITIL Help Desk alternatives |
Compare features
Desk-com: 16 Features
HelpStar ITIL Help Desk Software: 11 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.