Shlomi Lavi / Aug 21, 2020
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Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:
Vendor comparison
NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them.
We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand, and you want them to become real influencers, capable of amplifying your ideas and products all over the web
We believe in working hard to create a great product, without stopping at front values and always looking for the next step in whatever we do.
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in 2012.
It is listed on the New York Stock Exchange and is a constituent of the S&P 500 index.
Pricing/cost comparison
The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Deskero TCO and Desk-com total cost to help with the total cost of ownership calculation.
Deskero price Starting from $12 per user/month , on a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. Desk-com price Starting from $25 per month , when comparing Desk-com to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Deskero cost is around the same cost of Desk-com.
Features and functionality
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Deskero Vs. Desk-com based on some of the most important and required Help Desk features.
Deskero: We are still working to collect the list of features of Deskero. .
Desk-com list of features include the following: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, .
Target customer size
Deskero's typical customers include: Small business, Medium business, Large business, Desk.