Shlomi Lavi /
May 14, 2022
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Bottom Line: Which is Better - Deskero or eSUB?
Deskero is more expensive to implement (TCO) than eSUB, and eSUB is rated higher (97/100) than Deskero (85/100). eSUB offers users more features (17) than Deskero (0). There is a clear winner in this case and it is eSUB!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NABRA LTD Vs. eSUB
NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them.
We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...
eSUB: About 30 years ago eSUB originated as an off shoot of a consulting firm who represented Specialty Contractors to create construction claims for retroactive payment for work they had already performed.
Managing project documents back then was inefficient, subject to mistakes and omissions. The familiar way was to manually update multiple programs...
Who is more expensive? Deskero or eSUB?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and eSUB.
Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. eSUB accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Deskero cost is around the same cost of eSUB.
Which software includes more/better features?
We've compared Deskero Vs. eSUB based on some of the most important and required Help Desk features.
Deskero: We are still working to collect the list of features for Deskero.
eSUB: Mobile Access, Telephone Customer Support, Web Hosted Solution, Document Management, Resource Management.
Target customer size
Deskero's typical customers include: Small, medium and large size businesses, eSUB is specifically designed for subcontractors running a small and mid-size business.