Compare DialerAI and Aspect Unified IP - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - DialerAI or Aspect Unified IP?

DialerAI is more expensive to implement (TCO) than Aspect Unified IP, and DialerAI is rated higher (82/100) than Aspect Unified IP (75/100). Aspect Unified IP offers users more features (11) than DialerAI (9).

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Star2Billing Vs. Aspect Software, Inc

Star2Billing: Star2Billing was formed to develop and support its open source telecoms products including A2Billing, a VoIP switch and calling card platform first released in 2005, CDR-Stats, a CDR-Analysis application released in 2010 and Newfies-Dialer, mass SMS and voice broadcasting software released in 2011. With decades of experience in telecoms and softwa...

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Who is more expensive? DialerAI or Aspect Unified IP?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for DialerAI and Aspect Unified IP.

DialerAI price starts at $199 per month , On a scale between 1 to 10 DialerAI is rated 10, which is much higher than the average cost of Auto Dialer / Predictive Dialer software. Aspect Unified IP accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 DialerAI is rated 10, which is much higher than the average cost of Auto Dialer / Predictive Dialer software.

Bottom line: DialerAI is more expensive than Aspect Unified IP.

Which software includes more/better features?

We've compared DialerAI Vs. Aspect Unified IP based on some of the most important and required Auto Dialer / Predictive Dialer features.

DialerAI: Automatic Call Scheduling, Campaign Management, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, IVR (Interactive Voice Response), IVR System.

Aspect Unified IP: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Blended Call Center, Call Conferencing, Call Queue Management.

Target customer size

DialerAI's typical customers include: Medium and large size businesses, Aspect Unified IP is best for those companies that need to ensure that their contact centre can provide an improved customer experience.