Shlomi Lavi / May 09, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Ivy.ai is more expensive to implement (TCO) than DigitalGenius, and Ivy.ai is rated higher (81/100) than DigitalGenius (70/100). DigitalGenius offers users more features (5) than Ivy.ai (4).
Looking for the right AI: Customer Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
DigitalGenius: DigitalGenius is the AI platform that delivers automated resolutions for your support tickets, resulting in incredible customer satisfaction and operational savings.
Ivy.ai: Ivy is an artificially intelligent self-service chatbot for colleges and universities.
The real total cost of ownership (TCO) of AI: Customer Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for DigitalGenius and Ivy.ai.
DigitalGenius price starts at $2,000 per month , On a scale between 1 to 10 DigitalGenius is rated 4, which is lower than the average cost of AI: Customer Support software. Ivy.ai accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 DigitalGenius is rated 4, which is lower than the average cost of AI: Customer Support software.
Bottom line: DigitalGenius cost is around the same cost of Ivy.ai.
We've compared DigitalGenius Vs. Ivy.ai based on some of the most important and required AI: Customer Support features.
DigitalGenius: Chat, Email alerts, Workflow, Customer Service, Knowledge Base.
Ivy.ai: Chat, Mobile Access, Data analysis, BI & Analytics.
DigitalGenius's typical customers include: Small, medium and large size businesses, and Ivy.ai's target customer size include: Small, medium and large size businesses.
starts at $2,000 per month
DigitalGenius is an artificial intelligence software that helps businesses reduce customer service costs by delivering automated resolutions for support tickets. The software also delivers automated incoming ti...
Compare Pricing
Ivy.ai is an artificial intelligence software designed to help colleges and universities improve communication between their staff, students and faculty. With this software, users can build admission chatbots a...
Compare Pricing| ITQlick Score: | 70/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | AI: Customer Support -> DigitalGenius review |
| Company: | DigitalGenius |
| Pricing: | starts at $2,000 per month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | DigitalGenius review, DigitalGenius pricing, DigitalGenius alternatives |
| ITQlick Score: | 81/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | AI: Customer Support -> Ivy.ai review |
| Company: | Ivy.ai |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Ivy.ai review, Ivy.ai pricing, Ivy.ai alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.